Senior Customer Service Manager

At Steelfort, we’ve been designing, building, and delivering outdoor power equipment and engineering solutions in New Zealand for over 79 years. We’re a proud Kiwi company with strong values, a nationwide dealer network, and a reputation for quality and innovation. As our Senior Customer Services Manager, you’ll play a pivotal role in shaping the customer experience at Steelfort. You’ll lead a high-performing team, oversee our customer service systems and portals, and ensure that every interaction with our customers is exceptional. This includes developing and implementing customer service strategies, managing customer feedback, and identifying opportunities to improve our customer service processes. You’ll also work closely with our sales, marketing, and product development teams to ensure that our customer service initiatives align with our overall business objectives. If you have a passion for delivering exceptional customer experiences and are looking for a new challenge, we want to hear from you. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that values work-life balance and professional development. If you’re ready to take your customer service career to the next level, apply now to join our team as a Senior Customer Service Manager.