Senior Customer Experience Solution Engineer (m/f/d)

As one of Europe's leading management and technology consultancies, we are a true tech player. We see ourselves as thought leaders, act and think strategically, develop tailor-made solutions and precise processes with our clients, and implement innovative technologies. Worldwide, we have over 50,000 tech-savvy and bright minds – together we are shaping the future of our clients and society.

Are you ready to help shape digital Europe?

• In this role, you will conduct technically sound pre-sales meetings and develop new, sustainable CX project initiatives together with our clients.
• You will design holistic CX solutions including architecture, data models, and scalable integration approaches.
• Managing complex technical workstreams and structured prioritization of backlogs are also part of your area of responsibility.
• As a trusted advisor, you will advise our clients at specialist and management levels on technological and architectural issues.
• Responsibility for solution design, quality standards, and technical guardrails lies in your hands.
• You will analyze customer requirements in a structured manner and translate them into robust, scalable architectural decisions.
• You will confidently lead technical workshops and moderate decision-relevant formats with various stakeholders.
• In addition, you will support your team through mentoring, knowledge building, and professional development in project and day-to-day work.
• Consulting means flexibility: Your project deployment depends on our clients and your project situation – you will work throughout Germany in our offices, at the client's site, and from home.

• A completed degree in (Business) Informatics or Mathematics.
• Several years of experience with CxM platforms such as Salesforce or Microsoft, as well as their use in complex customer and project landscapes.
• Deep understanding of architectural principles, scaling, and sustainable technical solution approaches in modern system environments.
• Experience in designing integrations, data models, and migration strategies within distributed and heterogeneous architectures.
• Ability to systematically analyze complex technical challenges together with the team and solve them in a goal-oriented manner.
• Strong presentation, communication, and consulting skills in dealing with specialist and management stakeholders.
• High affinity for pre-sales topics, value argumentation, and active shaping of proposal and decision-making processes.
• Good German skills (from C1 level) as well as English skills round off your profile.

• Further training: extensive technical and methodological training including certifications, as well as diverse development opportunities within the company.
• Work-life balance: hybrid working within Germany and for a limited period in defined EU countries, family services, company fitness, and the possibility of a sabbatical.
• Flexible holiday arrangement: 30 days of holiday and the option to individually increase or decrease your annual holiday by up to 5 days.
• SpenditCard: In addition to your salary, you will receive 50 Euros of tax-free credit each month, which you can flexibly use for shops in your area.
• IT equipment: We support you in equipping yourself with the necessary additional equipment for optimal location-flexible working.
• Mobility: Company car and company bicycle via salary conversion, as well as a subsidy for the Deutschlandticket.
• Our mindset: Team spirit, open doors, a culture of addressing each other by first name, lived diversity.

Diversity is an important foundation of our corporate culture. We want to create an inclusive environment that considers the diversity of all our 2,600 employees in Germany and Austria and in which you can best develop your potential. Because we at Sopra Steria are convinced that your individuality is the key to sustainable corporate success.

We are committed to a sustainable future: Whether through group-wide scholarship and corporate volunteering programs or through projects promoting education, equal opportunities, and digital inclusion – we take responsibility for society. We firmly believe that digital innovations are a key to equality, inclusion, and climate protection.

Imprint

ADZN1_DE