(Senior) Customer Experience & Loyalty Manager (m/f/d)

As a globally active EnerTech company, we combine energy supply, technology, and services. Our goal is to enable more people to access modern energy solutions. To achieve this, we offer electricity tariffs from 100% renewable energies, install heat pumps, and develop smart tariffs. Our green electricity tariffs are just the foundation. Since 2022, we have been installing complete heat pump solutions with our own skilled workers. Furthermore, we are actively working on the widespread introduction of smart meters, electromobility solutions, and our own electricity generation from wind and solar energy. However, we can't achieve this alone, we need you! Become part of our team and challenge the status quo. With energy that is good for the planet and good for your karma. 💚 Find your dream job now and become part of the energy revolution at Octopus Energy Germany. As a Customer Experience Manager (m/f/d), you will be responsible for strengthening the long-term retention and satisfaction of our customers by developing and implementing strategies that continuously improve the customer experience and increase customer loyalty. Your Tasks

Development and implementation of new strategies and approaches to increase customer retention and loyalty.

Creation and optimization of customer communication (e.g., email marketing).

Conducting A/B tests to evaluate and improve customer retention measures.

Monitoring and analysis of customer feedback to continuously identify improvement opportunities and promote customer loyalty.

Quantitative analysis and evaluation of customer data (using Excel, SQL, BI tools, possibly Python) to identify trends and optimization potential.

Regular creation of reports and dashboards for success monitoring and continuous optimization of retention measures.

Close collaboration with marketing, sales, and product teams to ensure a holistic customer experience.

What you bring

Min. 2-3 years of professional experience, ideally in the areas of Customer Experience or Customer Loyalty - preferably in a fast-growing, dynamic environment.

A feel for the right language and an eye for layout: You have a good command of language, enjoy creating customer communications, and continuously adapt them based on customer feedback.

Very good communication skills to present complex analyses and concepts understandably.

Strong strategic and analytical thinking skills to optimize processes data-driven and promote sustainable growth.

Hands-on mentality: You are capable of analyzing data, designing processes, and independently managing operational topics.

Experience in data analysis, ideally with Excel / Google Sheets and/or initial experience with SQL and the willingness to further develop these skills.

Native-level German language skills and fluent English skills.

Your Benefits with Us: ✅ Discounts & Provision: - Stock options of Octopus Energy Group Ltd. - Discounted conditions for our electricity and gas tariffs - Monthly subsidy for a public transport ticket - Monthly subsidy for lunch - Discounted bicycle leasing - Company pension scheme - Travel sustainably with our e-car leasing ✅ Family - Consulting services and support with childcare through HeyNanny - Monthly subsidy for childcare - Parental allowance bonus: We top up your parental allowance for 3 months so you can enjoy your parental leave more relaxed ✅ Sports & Health - Subsidies for fitness offers through Wellpass - Promotion of your mental well-being with our partner Open Up ✅ Learning & Development - Attractive further training and career advancement opportunities - Free language courses via Busuu ✅ Extra Goodies - Voucher for your birthday _________________ Ready to revolutionize the energy market with us? Tell us why exactly you should support us. Send us your CV and everything we should know via our online form. We look forward to hearing from you! You find the position super exciting but are unsure if you meet all the required skills 100%? Please don't hesitate to apply anyway! P.S.: Octopuses come in all colors, shapes, and sizes. We look forward to employees of all genders, ages, sexual orientations, origins, religions, beliefs, with and without disabilities. For us, only one thing counts: you fit in with us and are eager to make a change. Find Jobs in Germany on Arbeitnow