(Senior) Customer Expansion Manager (m/f/d) | SaaS & IoT

Do you want a key role with real impact?
Then become a growth driver.

Our client is revolutionizing parking infrastructure with smart license plate recognition, cloud software & digital payment solutions. The digital parking system is already established at over 500 locations in the DACH region.

As a Customer Expansion Manager (m|f/d), you will be responsible for a strategic customer portfolio & manage upselling and contract renewals to drive the success of the expanding SaaS & IoT company.

Barriers, tickets & parking discs are a thing of the past.
Ready for Parking 2.0?

Responsibilities

You will take end-to-end ownership for a portfolio of 30 to 50 key accounts from retail, clinics, municipalities, tourism & other industries. You will combine strategic account management with commercial responsibility and develop your accounts further.

This means in concrete terms:

• Expansion Strategy: Development of suitable growth approaches per account

• Account Development: Identifying & realizing potentials for upselling, contract renewals & expansion

• Business Reviews: Analyzing developments & keeping an eye on portfolio performance

• Data Analysis: Managing accounts based on revenue, NPS, CSAT & health scores

• Customer Consulting: Central point of contact for commercial & operational topics

• Interface Management: Close collaboration with Tech, Product, Operations, Customer Success & Sales

• Mentoring: Supporting junior and mid-level colleagues & passing on knowledge

• Field Service: Approx. 10 to 20% travel activity in Germany, occasionally in the DACH region

Qualifications

• Account Management: Min. 5 years of experience in B2B account management with a proven track record

• Languages: German at C2 & English at min. B2 level

• Commercial Strength: Confidence in pricing logic & contract negotiations

• Data & CRM: Experience with CRM systems such as HubSpot, as well as a data-driven view of churn, NPS & CSAT

• Communication: Ability to communicate technical concepts understandably

• Willingness to Travel: Eagerness for customer appointments in Germany & occasionally in the DACH region with approx. 10 to 20% travel activity

Benefits

• Hybrid in Munich: 3 days office, 2 days home office & customer visits as needed

• Shape instead of manage: Personal responsibility & room for your ideas

• Career: Clear development path to Team Lead or Expert

• EU Workation: Work where others go on vacation

• Modern Office: Central Munich office space with public transport connection & close team collaboration

• Additional Benefits: Urban Sports Club, company pension scheme, meal allowance & corporate benefits

• Secure Workplace: Established customer base, stable growth & long-term perspective

• Sustainable Mission: Your contribution to smarter mobility & efficiently used parking space

• Secure Workplace: Established customer base, stable growth & long-term perspective

• Team Culture: Regular team events & weekly lunches

• 29 Vacation Days: Time for travel, rest & everything that matters to you

• Attractive Compensation: Base salary from €60,000 gross (scope for negotiation)

• Unlimited Bonus Model: Additional approx. 30% variable compensation upon target achievement with further potential upwards

🪴 Future-oriented SaaS product. Mission with added value. Real ownership.

Interested?

Then send us your CV & learn more about salary, employer & team in a short, non-binding call.

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