Senior Customer Engineer (m/f/d)

Empower every employee.

Flip is the leading AI-powered Employee Experience Platform for Frontline Workers. We are revolutionizing how the people who keep the world running work – in retail, manufacturing, and logistics. One app. One touch. Everything they need.

Our Mission: Connect every employee to everything they need in one touch.

Job Description

Hundreds of thousands of people who don't work at a desk use Flip to access everything the digital world of their company has to offer them. Companies like Bosch, REWE, and Porsche are among those using it. The difficult part is the last mile into an enterprise IT that has grown over decades, and this role is precisely that last mile.

As a Customer Engineer, you will work at the interface between our product and our customers' environment: their identity stack, their HR systems, their security review, their AI roadmap. You will take a Flip tenant from zero to hundreds of thousands of active users and decide how the technical side will be solved. Sometimes by designing the integration and enabling the customer's IT to build it themselves, sometimes by building the first version yourself and then handing it over. This includes the part where our AI goes live with the customer: agents in the app, tool access via MCP, and the authentication questions underneath that no one has solved yet.

What awaits you here

• End-to-end technical responsibility: You will be responsible for the technical side of our enterprise onboardings, from the first architecture discussion to a stable rollout to the masses.

• Integrations that make Flip viable: You will design and deliver identity and authentication (OIDC, Entra ID, Frontline Identity), SCIM provisioning, REST APIs, and integrations with HR and operational systems such as SAP SuccessFactors, Workday, or UKG.

• Consult and empower rather than just execute: You will guide the customer's IT, their partners, and our external development partners towards a solution that you would endorse yourself, and ensure that they can operate it without you.

• Build where it solves the rollout: Where building is the fastest way to demonstrate an approach or to get a rollout moving again, you will build the first version and then cleanly hand it over, with documentation and a handover meeting, so that it lasts.

• AI where it meets the customer: You will shape how agents, tool access via MCP, and agent-to-agent scenarios are implemented in real enterprise environments, including the auth and data boundaries that must hold.

• Technical authority in the account: You will align requirements with project management, IT, security, business units, and works councils, make technical decisions, and feed back the gaps you identify to our product and engineering team. Expect regular travel to customers, about 10 to 30 percent of your time.

What you bring to the table

Must-haves

• Approximately 3 to 5 years (or more) in IT or tech consulting, Customer Engineering, Forward Deployed Engineering, Solutions Engineering, or SaaS implementation, with genuine enterprise experience.

• Hands-on experience with enterprise integration and identity: SSO and authentication (OIDC, OAuth, Entra ID or comparable), REST APIs, and API-based integrations that you have delivered in real enterprise IT landscapes.

• Technical responsibility at the customer in enterprise projects, where you made technical decisions together with IT, security, and business units, rather than just coordinating.

• Genuine technical depth without writing product code full-time: You read code, review a design, debug an integration, and build a working prototype.

• German at C1 level or higher and fluent English.

Nice-to-haves

• Experience with SCIM provisioning and integrations with HR or workforce systems like SAP SuccessFactors, Workday, or UKG.

• A sound, up-to-date perspective on where agentic AI is heading: MCP, A2A, EMA, and the authentication questions beneath them. We are looking for someone who closely follows the field and has their own opinion, not years of experience that cannot yet exist.

• Previous experience as a Customer Engineer or Forward Deployed Engineer in a product company rather than exclusively in classic consulting.

• Tools for workflow automation (n8n or similar), familiarity with logs, metrics, and dashboards, or experience with co-determination and data privacy in the enterprise environment.

What we offer you

• Work Mode: We are remote-first, giving you the flexibility to work from home. At the same time, we highly value the benefit of personal collaboration. Depending on the role, you will occasionally participate in team events, workshops, or meetings at our offices in Berlin or Stuttgart – always with sufficient advance notice, of course. We will discuss the exact balance transparently during your application process.

• Work-Life Balance: We don't want you to get stuck to your desk chair, which is why we cover the costs for your E-Gym Wellpass membership and offer Job-Rad leasing.

• Celebrating Success: You can expect highly motivated and dedicated people in a relaxed working atmosphere.

• In the thick of it, not just observing: You actively shape Flip. Along the way, you will be an enabler of the rapid growth process of a young tech company and grow with your goals. Good mood guaranteed.

• Happy to be a Flipster: Look forward to regular team events and culture days that bond us as Flipsters.

• Working Abroad: At Flip, you can also work in other European countries; let's talk about workations in the interview.

To make our job advertisements easier to read, we use the masculine form of address in the text. At Flip, everyone is welcome regardless of your gender or age. Sexual identity, origin, religion, worldview, and disabilities play no role. The most important thing is that YOU fit in with us!