Senior CS Team Lead

Job description

The Senior CS Team Lead supports the Customer Service Director on leading and shaping the end to end Customer Service Experience across our company. In collaboration with the Customer Service Director, this role will help to define and shape all Customer Service processes across all the markets we operate and consider all our projects. Key Responsibilities: Support the Customer Service Director in the following tasks: Improve our customer service engagement and satisfaction in collaboration wit…

Required skills

customer service leadership team management strategy

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