Senior Coordinator, Platform Worker Program

About the job:

This role will be based in Singapore and will report to the Platform Worker & Rider Regulations Manager. As the specialist for CPF and Platform Workers Insurance-related matters, your role will ensure that insurance claims are handled with care and on time. The work week consists of a 5-day work week with normal office hours.

Responsibilities:

Medical Claim and Payout procedure:

• Assess medical expense claims’/medical invoices’ validity
• Assess medical or hospital leave claims
• Initiate payout to Platform workers process upon claim validity
• Initiate reimbursement process from insurers

Platform Workers Insurance-related matters :

• Coordinate and follow up on injury reports with claimant / Provide excellent service to our platform worker community to ensure missing information is being provided, and information is communicated
• Update and maintain the injury record system on a daily basis, and query for new injury claims from our database
• Manage our agents from our shared service centre that are one channel in which injuries are being reported, and adjust SOPs if necessary
• Maintaining a positive, empathetic and professional attitude toward all stakeholders at all times
• Responding promptly to Platform Workers' inquiries
• Manage the rider (Platform Worker) CPF payroll process — including payment processing, data verification, and reconciliation
• Maintain regular Platform Worker regulatory compliance inquiries and related administrative processes
• Come up with initiatives to improve the process along the way, as it is completely new / shape the injury process claim landscape in coordination with other stakeholders involved - Communicate closely with other teams (e.g. call centre, dispatching, HR and finance team) - Other ad-hoc duties as assigned