Senior Coordinator - Complaints

Description We currently have an opportunity for a Senior Co-ordinator-Complaints Resolution. Join our team and play a key role in ensuring that all complaints are created, issued and resolved within in the KPI time frame for all work categories. Reporting to Senior Trades Resource Manager, you'll help deliver high-quality outcomes that support our essential services. Te Kōwhiringa | The Opportunity The Senior Co-ordinator-Complaints Resolution is a leadership role within the Trades Resource Team. You will be responsible for providing guidance and support to team members, ensuring that all complaints are handled in accordance with our policies and procedures. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. If you have a passion for delivering high-quality outcomes and making a positive impact, we want to hear from you.