Senior Consultant Client Success

The Sr Consultant, Client Success & Service Experience is a client-facing, individual contributor role serving as a payment initiation subject matter expert.

The Consultant enables new client capabilities, promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities.

This role will act as client enablement, supporting customers adopting payment initiation products in the Brazilian market, working to define, shape, and implement technical projects, addressing business challenges for successful enablement and launch.

This role is part of the Open Finance solutions initiative, which will rely on your creativity and developer acumen to fix and solve our customer’s business challenges, customizing robust solutions using the breadth and depth of the payment initiation solutions portfolio. Acts as the primary technical liaison for merchants (and other companies like technology providers), acquirers and issuers, managing service implementation, assisting clients in production, ensuring optimal functioning and resolving related issues.

Responsibilities include contributing to definition of the implementation artifacts and the operational model, informing stakeholders of product enhancements and managing complex initiatives.

Responsibilities:

• Ensure the successful deployment of payment inition services through technical delivery and implementation expertise providing ongoing technical expertise, guidance, and support to new and existing clients.
• Maintain consistent communication to provide timely feedback to Product and be recognized as a key contributor as a strong partnership.
• Develop and implement a client outreach strategy to assess new products or processes and their impact on clients before live implementation.
• Create documentation to educate Client Services and ensure they have the necessary materials to educate and execute strategies with clients.
• Create trusted advisor relationships with clients, manage expectations, and prioritize their needs.
• Proactively monitor client accounts, identify technical issues, manage and escalate them, interfacing with Product Development, Sales, and Operations teams.
• Contribute to the development of the project implementation artifacts, technical documentation improvement, knowledge base, and support resources.
• Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve client issues and optimize client performance.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. ​