Senior Collections with Czech or Slovak

Job location: Bucharest & Brasov, hybrid | Other locations across Romania, remote | Monday-Friday, 09:00-18:00

Role summary

Join our Order to Cash team and support mid-stage collections activities.

You will engage directly with customers to follow up on outstanding payments, understand payment challenges, and identify suitable payment solutions.

Your mission

• Manage mid-stage collections activities across B2B and B2C customer accounts.
• Conduct outbound calls to follow up on outstanding payments and support the collection process.
• Understand customers' payment challenges and negociate suitable payment arrangements.
• Resolve payment-related queries and guide customers to the appropriate support channel when their situation requires additional assistance.

Required Qualifications

• Advanced level of Czech or Slovak (B2-C1).
• Advanced level of English (B2-C1).
• Minimum high school diploma.
• At least 1–2 years of experience in collections or customer support, with a strong focus on front-office activities.
• Excellent communication and negociation skills with a customer-oriented approach.
• Problem solving skills, adaptability, and a results-focused mindset.

Preferred Qualifications

• Bachelor's degree.
• Advanced Excel skills.

Employee Benefits – Be well, work well, live well

• Private medical and dental coverage through Regina Maria.
• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
• 23 vacation days, with additional days awarded through our loyalty program.
• Additional private pension plan starting from the second month of employment.
• Access to extensive learning, training, and career development opportunities.
• Well-being support, including psychological counseling and premium wellness apps.
• Life insurance coverage for you and your loved ones.
• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: Employee Benefits at Accenture