Senior Coach and Head Route Setter

Our purpose is to stoke passions, empower growth and develop confidence and resilience through climbing and community. We’re looking for someone that embodies this purpose through past and present endeavors, and who is motivated to continue this mission.

We have an amazing role available at Rocktopia. The position of Senior Coach and Head Route Setter. You will play a key role in delivering high-quality coaching programmes, developing junior coaches, and ensuring our climbing facility runs safely and smoothly. You will also be leading and working as part of a team to design and set high-quality, safe boulder, top rope and training room problems.

Role Focus & Primary Goals:

• Create and maintain a safe and positive environment that stokes passions for customers and staff
• Be known for amazing customer service and relationships
• Continuously seeking improvements to safety, systems and processes

Key Tasks & Responsibilities:

• Senior Coach:
• You’ll work closely with the Head Coach to support the growth of competitive and recreational climbing at Rocktopia.
• Monitor athlete progress and provide structured feedback and performance reviews
• Ensure coaching practices follow current best practice in climbing performance and safety
• Ensure all coaching activities meet health and safety standards and gym policies
• Maintain strong risk management practices during training sessions
• Uphold safeguarding and child protection responsibilities at all times
• Maintain accurate records of attendance, progression, and training plans
• Act as a role model for athletes, staff, and the wider climbing community

• Head Setter:
• Working within the Safety Management Plan to ensure the setting process is conducted safely, and that boulders are safe for the public.
• Ensuring Rocktopia stays within the parameters of grades and styles as part of the Rocktopia setting framework.
• Lead the planning and execution of setting for competitions, leagues, and special events
• Develop and manage the weekly and monthly setting schedule
• Using provided apps and tracking methods to record, collect and analyze setting data and statistics and report them to the Manager and Directors
• Conduct risk assessments before and during setting activities
• Train, and mentor route setters to meet facility standards
• Aid with the ordering of new holds and volumes as required.
• Organizing and cleaning climbing holds and equipment.
• Assisting with cleaning and general maintenance of the facility where needed

Safety

• Provide a healthy and safe work environment for our team, customers and other visitors
• Identify areas of improvement, develop policies and procedures to reduce risk and improve safety and communicate this effectively to relevant stakeholders
• Ensuring sign off on each set is completed by the Manager prior to customers being permitted to climb

Customer Service

• Consistently strive to deliver customer experiences that are ‘above and beyond’ expectations to stoke the passion!
• Seek to understand the needs and key motivators of the customer, identifying and acting on areas where we can improve

Team & Culture

• Contribute to a positive team dynamic and attitude and maintain a professional working relationship with colleagues
• Ensure you are well trained in rock climbing safety and instruction, as well as relevant areas of Rocktopia

Administration

• Lead the development of management policies and procedures
• Keep accurate records and organised administrative systems
• Ensure the booking system is consistently working smoothly, that over-bookings are prevented and work closely with the team to ensure a high degree of customer service is provided for all bookings
• Ensure Rocktopia is kept clean and tidy at all times and that a high cleanliness standard is maintained.

Job Requirements and Preferred Experience / Special Skills:

The successful candidate:

• Ideal applicants will be keen members of the global climbing community and have a passion for the sport of bouldering and the growth of the industry.
• Proven experience setting commercially appropriate indoor problems to a high and safe standard suitable for a commercial facility.
• Proven experience setting competition appropriate indoor problems to a high and safe standard suitable for a commercial facility.
• Experience of working under a safety management system which takes all practicable steps to avoid injury to customers, staff and public. Capable of recognising and neutralizing hazards in a climbing and fitness environment.
• Able to organise a team of setters to ensure efficient setting. Able to collect, analyze, interpret and use climb data provided by the customers and gym.
• Excel at working collaboratively with others and actioning team goals.
• Provide positive, and industry leading interaction with customers, staff and vendors.
• Able to deal with incidents and emergencies in an educated and professional manner.
• NZ Resident or Work Visa Holder