Senior Client Servicing Manager_Loyalty

Roles and Responsibilities: Manage enterprise loyalty and engagement programs from implementation through ongoing operations. Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams. Conduct requirement gathering meetings and workshops. Understand business, operational and technical requirements. Translate client discussions into clear functional documents for Product and Engineering teams. Understand configurable SaaS platforms and business workflows. Develop and maintain strong relationships with clients to ensure successful program execution. Collaborate with cross-functional teams to identify and prioritize program enhancements. Provide expert-level guidance on loyalty and engagement strategies to internal stakeholders. Identify and mitigate potential risks and issues, and develop mitigation plans as needed. Ensure compliance with company policies and procedures. Monitor and report on program performance metrics, including key performance indicators (KPIs) and return on investment (ROI).