Senior Business Operations Specialist

We are looking for a Senior Business Operations Specialist to join our team and play a key role in driving operational excellence across our Business Unit accounts. This position requires a strategic thinker with strong analytical capabilities, a deep understanding of commercial models, and the ability to collaborate effectively with stakeholders at all levels to support business growth and operational efficiency.

Responsibilities

• Perform P&L modeling (including factors, evaluating varied commercial models, calculating contract prices or rates), which requires a deep understanding of the business substance
• Control account margin: review forecasts, analyze factors, and understand all margin impacts
• Drive contract preparation and manage the contract review workflow: submit contracts to the required organizations (legal, finance, delivery) and monitor status to meet deadlines
• Develop, set up, and manage reports required by stakeholders for decision-making: determine possible report content, collect data efficiently, ensure data quality, and define factors and metrics
• Provide operational support for the account: organize required meetings, prepare meeting minutes, and lead meetings
• Manage and develop compliance within Business Unit accounts
• Support governance reviews: prepare materials for governance meetings, review service levels, SLAs, and KPIs, and analyze risk exposure
• Perform ad-hoc tasks from Account, Project, and Delivery Managers, and from the Client, on account operation issues

Requirements

• 3+ years of experience in operational or business-related roles
• Understanding of how commercial models operate: staff augmentation, fixed price, flex pool, and managed capacity
• Strong communication and diplomacy skills, and the ability to interact with internal and external partners
• Able to learn quickly and display initiative
• Excellent time management skills, with the ability to prioritize work and multitask
• Strong analytical skills to process large amounts of data
• Positive interpersonal skills: proactivity, diligence, and accuracy
• Stress resistance and emotional stability
• Strong will to achieve results — understanding a task, finding a solution, seeking alternative solutions, and delivering the highest quality
• Good knowledge of the Microsoft Office suite, with an emphasis on Excel, PowerPoint, Visio, and Word
• Prior organizational experience or applicable business experience
• Ability to work in a team
• Advanced level of spoken and written English