Senior Business Analyst - Veeva Solutions

• Bachelor’s degree or equivalent work experience.
• 4+ years of experience in business analysis, consulting, or technical support, with extensive experience in Veeva Vault or similar document management systems.
• Proven track record of managing complex client portfolios and delivering high-quality results under tight deadlines.
• Strong analytical and problem-solving skills, with meticulous attention to detail.
• Exceptional communication and relationship management skills, with the ability to influence and advise clients and internal stakeholders at all levels.
• Experience gathering and translating business and technical requirements into actionable deliverables.Preferred

• Certification in Veeva Vault administration or equivalent.
• Working knowledge of Veeva Vault or Vault CRM.
• Prior experience in the pharmaceutical, biotechnology, or healthcare industries.
• Familiarity with project management methodologies (e.g., Agile, Scrum).
• Ability to manage multiple priorities in an ambiguous environment.

• Support multiple client engagements (both small projects and ongoing support initiatives), ensuring projects are delivered on time, within scope, and aligned with client expectations.
• Develop and nurture strong relationships with key client stakeholders, deeply understanding their business goals and recommending customized solutions to address current and future needs.
• Perform advanced troubleshooting of technical issues, identifying root causes and implementing long-term, scalable solutions.
• Partner with cross-functional teams to drive the successful implementation of system enhancements and upgrades.
• Facilitate client meetings, ensuring action items, deliverables, and next steps are captured and documented professionally.
• Prepare and deliver data-driven reports, presentations, and insights to support decision-making and continuous improvement.
• Serve as a subject matter expert on Veeva Vault best practices, contributing to internal knowledge-sharing and documentation efforts.
• Mentor junior team members, providing guidance on technical support, client engagement, and project management best practices.
• Identify opportunities for process optimization and service enhancements to improve overall client satisfaction.

Framework Solutions is a well-respected vendor & partner in the life sciences industry, assisting pharmaceutical and life sciences clients in the area of marketing operations. We have been named for the past 5 years to the Inc 5000 fastest growing private companies.