Senior Application Engineer

Be the technical expert of InsiderSecurity solutions for our users Achieve customer success by understanding user requirements and supporting users to achieve strong cybersecurity with our solutions Advise customers on the deployment architecture and best practices for our products Deploy and configure our solutions in customer data centers or cloud environments Develop and configure use cases to meet user's needs Diagnose and troubleshoot technical issues Support the sales team by conducting technical demonstrations and providing product information to customers Develop and maintain technical documentation and training materials for customers Provide technical support and training to customers on the use of our products and solutions Identify and report technical issues and provide recommendations for resolution Collaborate with cross-functional teams to resolve technical issues and improve product performance and quality Ensure compliance with company policies and procedures for technical support and customer engagement Develop and maintain expertise in InsiderSecurity products and solutions and stay up-to-date with industry trends and developments