Senior AM Engineer - MS Dynamics

We are seeking a highly skilled and experienced Applications Management-Senior AM Engineer (Support) specializing in Microsoft Dynamics to join our team in Colombia. In this critical role, you will be responsible for providing expert-level support and management for our Microsoft Dynamics applications, ensuring optimal performance and efficiency for our organization.

• Lead and manage the support and maintenance of Microsoft Dynamics applications (EN, SE) for the organization
• Analyze and resolve complex technical issues related to Microsoft Dynamics, ensuring minimal downtime and maximum system efficiency
• Develop and implement best practices for application support, maintenance, and optimization
• Collaborate with cross-functional teams to identify and implement process improvements and system enhancements
• Provide technical guidance and mentorship to junior team members
• Manage and prioritize support tickets, ensuring timely resolution of issues
• Conduct regular system health checks and performance monitoring
• Create and maintain comprehensive documentation for processes, procedures, and configurations
• Participate in project planning and execution for system upgrades and new implementations
• Stay up-to-date with the latest developments in Microsoft Dynamics and related technologies