Senior Admission Counsellor - Study Abroad

RESPONSIBILITIES & DUTIES • Engage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. • Build rapport, credibility and establish trust with leads through effective communication and active listening. • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors. • Provide guidance on program options and requirements to qualified leads. • Offer support and answer questions related to the application process. • Maintain accurate records of interactions, including notes and follow-up actions.