Senior Account Manager/Director

On behalf of our client (A US FinTech Company), we are looking for a highly motivated Senior Account Manager (Farmer) in Malaysia. As a Senior Account Manager, you will be at the forefront of the enterprise growth strategy in APAC, owning a portfolio of high-value accounts across Fintech, Crypto, Gaming and Telco.

Responsibiliti

• Driving customer outcomes through structured onboarding, proactive engagement and measurable adoption milestones — ensuring every account realises full value from the platfo
• rmIdentifying and executing expansion opportunities across the account portfolio, partnering with Solutions Engineering, Product and Customer Success to build compelling, data-led business cases for upsell and cross-sell
• Developing and executing multi-year strategic account plans that cover executive relationship mapping, revenue growth targets, risk mitigation and competitive positioning — reviewed regularly with APAC leadership
• Consistently meeting and exceeding quota across retention, expansion and new business metrics; holding yourself accountable to top-quartile performance standards quarter over quarter
• Leading end-to-end commercial negotiations on renewals, expansions and new opportunities — structuring deals that reflect customer value while protecting the commercial position
• Owning and resolving critical account escalations with urgency and professionalism, mobilising internal resources to protect customer relationships and reputation
• Converting deep customer trust into tangible commercial outcomes — referrals, case studies, executive testimonials and peer introductions that extend market presence
• Maintaining rigorous pipeline discipline and CRM hygiene in Salesforce, with accurate weekly forecasting and a clear view of account health, risk and opportunity across the portfolio
• Operating flexibly across APAC time zones and travelling regionally as required to maintain high-quality executive engagement with key accounts

Experience and Qualification

• Demonstrable history of owning and closing $500K+ ACV deals at C-suite level, having earned genuine trust as a strategic advisor — not just a vendor contact — within enterprise customer organisation
• 8+ years in enterprise B2B direct sales and/or strategic account management, with a minimum of 5 years of direct APAC market experience across Fintech, Crypto, Gaming or Telco
• Hunter-farmer profile with strong commercial instinct across the full sales cycle — from pipeline generation and value proposition articulation through multi-party negotiation and deal closure
• Board-ready communicator in English and Mandarin; able to present and defend complex business cases, commercial proposals and ROI models to senior executive and board-level audiences

Great to have Experience and Qualification

• Experience selling or managing SaaS or recurring revenue solutions at scale, with a strong understanding of ARR expansion mechanics and enterprise contract structure
• Deep domain fluency in regulated industries (identity verification, fraud prevention, AML/KYC, financial compliance); able to engage credibly with compliance, risk and legal stakeholders, not just commercial ones
• Postgraduate degree in Business Administration or equivalent; proficiency in Cantonese and/or Bahasa Malaysia is a meaningful advantage for SEA and HK market coverage
• Proficiency in Salesforce (SFDC) with strong pipeline discipline and forecasting rigour; experience similar revenue intelligence tooling is a preferred
• Practitioner-level command of MEDDPICC or equivalent enterprise sales methodology, applied consistently across complex, multi-stakeholder deal cycles