(Senior) Account Manager - PRO (f/m/d)

About Zenjob

Zenjob is an AI-powered platform for flexible staffing. We connect companies with short-term workers – quickly, reliably, and data-based. More than 5,000 companies work with us.

We are growing profitably and are at a turning point: from a booking platform to a strategic workforce partner.

What awaits you

You will join a unique team within Zenjob SE – Zenjob PRO.

Zenjob PRO is the startup within the scale-up. We have the mission to revolutionize the market for working students. While Zenjob FLEX supports companies nationwide with flexible workers, Zenjob PRO enables students to get started in long-term, CV-relevant working student jobs.

You know that successful account management goes far beyond servicing existing customers. You are close to your customers, understand their challenges, and identify business opportunities before they become obvious.

As an Account Manager or Senior Account Manager, you will take responsibility for your own B2B customer portfolio – for customer relationships, results, and growth. You will further develop existing partnerships, unlock new potential, and ensure that our staffing solutions are successfully implemented.

In doing so, you will combine a strong customer-first mindset with entrepreneurial thinking and operational execution strength.

What you do

• You are responsible for and develop your customer portfolio. You manage revenue, customer retention, and growth, identify upselling and cross-selling potentials, and unlock new locations, departments, and business areas.

• You are close to the customer. Whether by phone, video call, or in person – you proactively seek exchange, understand your customers' challenges, and develop suitable solutions.

• You build long-term customer relationships. You establish contacts with relevant decision-makers and conduct commercial discussions and negotiations.

• You are responsible for recruiting and staffing. You analyze staffing needs, identify suitable working students, and manage the recruiting process until successful placement.

• You ensure an excellent customer experience. You accompany ongoing assignments, identify challenges early on, and coordinate solutions with the involved internal teams.

• You manage your accounts data-based. You analyze the development of your portfolio, set clear priorities, and derive concrete growth and improvement measures.

• You help shape our account management. You contribute your experience, share best practices, and further develop our collaboration and processes together with the team.

What you bring

• Several years of relevant professional experience in B2B account management, key account management, or a comparable customer-oriented, commercial role.

• Experience in developing customer relationships: You have successfully managed existing customers and ideally expanded them through upselling, cross-selling, or additional business opportunities.

• Commercial understanding: You think entrepreneurially, recognize economic potentials, and communicate confidently with various contacts.

• Initiative and ownership: You work independently, set priorities, and take responsibility for your results.

• Customer-first mindset and hands-on mentality: You understand customer needs, develop pragmatic solutions, and reliably bring topics to a close.

• Structured, data-oriented way of working as well as fluent German and confident English skills.

Not a must, but a plus: Experience in personnel services, temporary employment, or recruiting, as well as knowledge of Salesforce or comparable CRM systems.

Depending on your previous experience and level of responsibility, we will offer you the position of Account Manager or Senior Account Manager.

What you will find with us

• A growing business area with real potential for long-term B2B customer partnerships.

• Your own customer portfolio with commercial responsibility and scope for design.

• Short decision-making paths and direct collaboration with Sales, Talent Operations, and other teams.

• An ambitious team with strong cohesion, which takes responsibility and celebrates successes together.

What we offer

🏖️ Time to switch off & recharge

• 28 vacation days (increasing by 1 every two calendar years up to a maximum of 30 days)

• 1 paid special leave day per year for volunteer work

• 5 days of paid educational leave

• Option for unpaid leave

• 10 paid days in case of child's absence due to illness

🚀 Development & Learning

• €750 annual training budget per employee

• Additional team training budget and internal workshops

• Mentoring, career coaching, and Zenjob University

🏠 Work that fits your life

• Hybrid work model: up to 2 days per week remote (1 day in the first 6 months for the best possible onboarding)

• Flexible working hours

• Modern, light-filled office in Berlin-Prenzlauer Berg

• Dog-friendly work environment

💪 Health & Well-being

• €30 monthly subsidy for Urban Sports Club

• 25% discount on FitX memberships

• Private small meditation room in the office

🥗 Food & Office Life

• Monthly Monday Lunch, free drinks, fruit and vegetable basket

• Up to €115.05 monthly tax-free meal allowance via Circula

• Snacks and drinks after our All Hands meetings

🚲 Sustainable Mobility

• €40 monthly credit with NAVIT (public transport, bike sharing, etc.)

💼 Finances & Retirement Planning

• Company pension scheme via Finsurancy at attractive group rates

• Transfer service for existing company pension contracts

🎉 Culture & Team Spirit

• Quarterly team events, summer and winter parties

• Budget for birthdays and company anniversaries

• Our values are lived: Humble, Helpful, Hungry & Honest

Apply now!

Do you want to not only manage customer relationships but actively develop them and shape the market for long-term working student jobs with us?

Then we look forward to receiving your application!

We invite you to visit our career page, follow our LinkedIn page, and get to know us on Instagram.

We are proud to be an equal opportunity employer. We are committed to assessing every qualified individual based on their skills, regardless of age, gender identity, ethnic origin, sexual orientation, disability status, or religion. A photo or age declaration is not required.

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