Senior Account Manager (m/f/d)

SNK is a pure B2B digital agency with over 20 years of experience. We develop digital platforms, websites, portals, apps, and custom software solutions for leading industrial companies as well as rapidly growing SaaS and tech companies. 

Our claim: Consulting, concept, and implementation from a single source, with senior teams, a high standard of quality, and clear responsibility. 

As a Senior Account Manager (m/f/d), you are the central information and communication hub between management, expert teams, and clients. 

• Client Management: You will independently manage A-potential accounts (as well as selected B-accounts), steer their prioritization, target and action planning, and identify untapped potential to initiate new projects and strategically expand the pipeline. You will actively shape the scope and service promise already in the pitch and offer phase.

• Consulting & Workshops: You will be responsible for formats such as annual client workshops and reviews and will provide precise advice based on your clients' objectives, budgets, and internal dynamics.

• Interface & Enablement: You will act as the bridge between clients, management, and specialist teams (e.g., UX, Creative, Digital Marketing) and help project managers correctly interpret client signals and translate them into operational work.

• Risk & Escalation Management: You will recognize critical client signals early on, confidently resolve escalations at the decision-maker level, and keep the project teams' backs free. 

• Close Sparring Partner for Management: You will regularly report on status, NRR, client quality, and relevant KPIs, and in close exchange, drive the further development of our account management system.

• In-depth experience in Senior / Lead Account Management: At least 5 years of experience in the strategic management and scaling of B2B existing clients in the agency or digital consulting environment.

• Excellent Stakeholder Management: You build credibility at C-level and sponsor level from day one and confidently navigate even complex, conflict-ridden client situations.

• Confident Moderation & Consulting: Experience in the conception and execution of strategy workshops as well as in the goal-oriented moderation of client meetings.

• Strong Business & Financial Understanding: Key figures such as NRR, margins, pipeline economics, and client profitability are familiar tools for you. 

• Analytical Acumen & Proactivity: You recognize opportunities or risks early on from seemingly small signals – such as changes in budget approvals, new contact persons, or delayed responses – and derive concrete next steps from them. 

• Leadership through Persuasion: You convince interdisciplinary teams content-wise for common goals, even without disciplinary authority.
  
  

• Team & Atmosphere: A family-like, team-oriented environment with motivated colleagues – friendships are formed here.

• Good Communication: Open feedback culture and short, unbureaucratic processes.

• Exciting Tasks: Varied projects with a lot of room for maneuver.

• Flexibility: Home office and flexible working hours for a balanced work-life balance. 

• Transparent Time Tracking: Every overtime hour counts – from the first minute.

• Team Events: From Dönerstag to children's carnival – we love our regular joint activities. 

• Health & Environment: JobRad offer for sustainable mobility.
  
  

In numbers: 1 Headquarter, over 100 people, 16 nationalities. 

schoene neue kinder is a growing digital agency focused on Digital Customer Experiences. Our DNA consists of 100 % Design and 100 % Technology.

Our corporate culture is driven by clearly defined values that shape our daily interactions and our work: Quality is our top priority – in our projects, our collaboration, and our solutions. We take responsibility for our actions and drive our projects forward with pragmatism to achieve efficient and effective results. Clear and open communication is the foundation of our success – it fosters not only great ideas but also smooth collaboration.

We believe in real team spirit – we support each other, celebrate successes together, and grow together. And last but not least: Gratitude is essential for us – for our team, which creates great things with passion and creativity, for our clients who place their trust in us, and for the opportunity to shape digital experiences together. 

Then apply directly – we look forward to hearing from you!

Your contact person is Sarah Richter.

schoene neue kinder GmbH

Candidplatz 11

81543 Munich

www.snk.de 

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