Senior Account Manager (m/f/d)

You don't just want to manage customers, but scale your own portfolio of strategic B2B customers from the ground up? Then you've come to the right place.

We are currently restructuring our B2B division – and you will be one of the first Senior Account Managers on board. In this role, you will help shape how this function works at Peter Park from day one and take on real commercial responsibility: you will secure recurring revenue through high customer retention, drive location expansion, and sell additional services at existing locations. You will report directly to the Team Lead Account Management.

• End-to-End Portfolio Ownership: You will be responsible for your own portfolio of our strategically most important customers from A to Z. With clear account plans, you will always keep the relevance and decision-makers for each customer firmly in view.

• Proactive Expansion Strategy: Together with the sales team, you will develop a tailored expansion strategy for each account – from location analysis and business case to targeted outreach.

• Upselling at Existing Locations: You will identify potential at existing locations early on and independently convert signals into signed contract amendments.

• Strategic Business Reviews: You will conduct regular reviews with your customers, analyze developments, and proactively manage the performance of your entire portfolio.

• First Point of Contact with Solution Strength: Commercially and operationally, you are the central contact person for your customers. For complex technical issues or capacity questions, you will strategically involve Customer Success.

• Data-Driven Account Management: You will manage your accounts using hard KPIs (revenue development, NPS, CSAT, Health Score) and act proactively before a risk turns into a cancellation.

• Central Interface & Escalation Level: You will act as a link between Tech, Product, Operations, and Sales, and will be the last internal escalation stage before management takes over.

• Mentorship & Team Development: You will actively share your knowledge and support the development of our junior and mid-level colleagues as a mentor.

• Experience: 5+ years of B2B Account Management with a demonstrably strong track record.

• Commercial Acumen: You master pricing logics, contract negotiations, and business cases based on solid customer data rather than gut feeling. You align customer needs with our business goals – including a reasoned "no" when necessary.

• Ownership & Attitude: You take full responsibility for your customers and communicate deviations from goals directly with a concrete proposed solution.

• Data Focus: Disciplined work in the CRM (HubSpot is a plus) is part of your routine. You easily read health scores and location data and derive clear actions from them.

• Translator Competence: You quickly understand our product and system world and translate complex technical setups so that non-technical decision-makers can easily say yes.

• Resilience & Prioritization: You remain composed in tough commercial discussions and consistently prioritize your tasks according to impact and value.

• Languages: German and English fluent (C1+). Other languages are an advantage.

• Work Model: 40 hours/week (trust-based working hours) with flexible working hours.

• Munich Hybrid: 3 days office in Neue Balan / 2 days remote, plus regular on-site appointments with your customers in the DACH region.

• Contract & Compensation: Permanent employment contract, attractive fixed salary plus performance-based bonus.

• Perspective: Clear development paths – either as a specialist (Expert) or a manager (Team Lead).

• Team: An ambitious team of currently 5 colleagues.

This is how we tick! Does it fit you?

• Own & Prioritize: "Not my job" doesn't exist here. You take ownership and see things through.

• Think Big: We think in portfolios, not in individual deals.

• Bias for Action: We decide quickly and adjust on the go.

• Have Backbone, Disagree & Commit: You speak your mind early and commit once a decision is made.

• Trust-based, flexible working in the office with an Alpine view in Neue Balan or remotely.

• Start-up flair despite growth pace: short distances, "du" culture from working student to CEO.

• Attractive fixed salary plus performance-based bonus.

• Autonomy, feedback culture, steep learning curve, and the chance to help shape an entire enterprise motion from scratch.

• 29 vacation days, team events, IT equipment of your choice, company pension scheme, Urban Sports Club, meal allowance, weekly team lunch.

• EU Workation: You can also work from another EU country sometimes.

Sound like you? Send us your application to ----- We look forward to hearing from you!

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