Senior Account Manager - monday.com

The CRM Team is looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. This is hybrid position.

What will you be doing

• Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer.
• Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI.
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
• Be an expert on the monday.com platform, with a deep understanding of our capabilities and value.
• Consult with customers on their internal processes and challenge leaders to drive change across their organization.
• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com.
• Partner with others at monday.com to ensure successful account management and surface customer inputs back.

Requirements

• 5+ years of B2B SaaS sales, account management or consulting experience working with large, enterprise-level accounts (> 50-150K ACV)
• Proven experience as the owner of the full sales cycle, from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting
• Prior experience in Strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Superb written and verbal communication skills
• Positive attitude, empathetic, and energetic