IT UNLOCK CONSULTING INC.
10 months ago
Senior Account Manager 360 – IT Staff Augmentation & AI
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Company information
- Company
- IT UNLOCK CONSULTING INC.
- Location
- Canada Canada
- Posted
- 10 months ago
Job description
IT Unlock (ITU) is a growing IT services firm specializing in IT staff augmentation and AI-enabled services. We are seeking a Senior Account Manager 360 with a strong recruitment background to take full ownership of key client accounts, including a major staff-augmentation client. This role is critical to removing founder dependency, protecting revenue, and scaling a hybrid onshore/offshore delivery model. The ideal candidate is a hands-on operator who can manage client relationships, recruit when needed, and lead delivery through offshore teams. Key Responsibilities Account Ownership & Client Management
- Own end-to-end responsibility for assigned client accounts, including a major staff-augmentation client.
- Act as the primary point of contact for clients (CIOs, IT Managers, Delivery Leaders).
- Lead intake meetings, requirement clarification, and ongoing status reviews.
- Handle escalations, manage expectations, and ensure high client satisfaction.
- Identify opportunities to expand accounts (additional roles, extensions, new mandates).
- P personally recruit and validate candidates when required, especially for critical or hard-to-fill roles.
- Partner closely with offshore recruiting teams to ensure quality and speed.
- Review candidate submissions before client presentation.
- Coach recruiters on sourcing strategy, screening quality, and client expectations.
- Ensure delivery SLAs are met and intervene proactively when risks arise.
- Negotiate bill rates, extensions, and contract terms in alignment with margin objectives.
- Monitor account profitability and resource utilization.
- Ensure accurate forecasting of roles, renewals, and revenue.
- Work with leadership to maintain pricing discipline and margin integrity.
- Oversee day-to-day account operations and delivery workflows.
- Maintain CRM accuracy and reporting discipline.
- Prepare materials for QBRs and client reviews.
- Collaborate with internal stakeholders to continuously improve processes.
- Introduce AI staff-augmentation and AI consulting offerings to existing clients.
- Qualify AI opportunities and coordinate delivery with IT Unlock’s white-label AI partners.
- Own the client relationship; technical delivery is handled by partners.
- Base Salary: Competitive, based on experience
- Variable Compensation: Performance-based (account retention, growth, margin)
- Growth Path: Opportunity to evolve into a Director of Staff Augmentation & Client Delivery as the company scales
- High-impact role with real ownership and autonomy
- Direct influence on revenue, delivery, and client success
- Exposure to AI services through strategic partnerships
- Platform company mindset with long-term acquisition vision
- Opportunity to grow into a senior leadership role as the business scales
- 6–10+ years of experience in IT staff augmentation or IT staffing.
- Strong background in IT recruitment (hands-on sourcing, screening, placements).
- Proven experience managing client accounts in a 360° or hybrid role.
- Ability to operate independently in a fast-moving, entrepreneurial environment.
- Fluent in both French and English (spoken and written).
- Comfortable working remotely with offshore teams.
- Strong communication, organization, and problem-solving skills.
- Experience managing offshore or nearshore recruiting teams.
- Exposure to AI, data, cloud, or digital roles.
- Experience working in small to mid-sized consulting or staffing firms.
Required skills
- english
- communication
- recruitment
- organization
- french
- problem-solving skills
- client management
- staffing
- entrepreneurial environment
- operational coordination
- account ownership
- delivery leadership
- offshore teams
- it staff augmentation
- ai-enabled services
- commercial & financial responsibility
- ai services enablement
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