(Senior) Account Executive SMB | DACH Market (m/f/d)

At Superchat, we are redefining how companies communicate with their customers. AI is increasingly becoming the engine of this communication. Integrations are what give this engine real power: the data, tools, and systems that turn a clever AI agent into one that truly automates processes and solves problems.

Founded in 2020, Superchat is now the platform for over 10,000 companies worldwide - from well-known brands like Allianz, Auto1, Enpal, Danone, and GASAG to small businesses, dental practices, and solo founders who want to appear more professional.

Millions of messages now flow through Superchat daily.

We started as a Unified Inbox – a central place for all communication channels like WhatsApp, Email, SMS, or Instagram. With the rise of ChatGPT, our next chapter began: AI Agents that communicate via chat, email, and voice with a quality that can compete with the best human teams.

Today, we are a team of around 100 employees, are profitable, and have raised a total of 18 million Euros in funding (our last funding round was 4.5 years ago – since then, we have continued to grow under our own power).

Our headquarters are in Berlin.

In this role, you will be responsible for the entire sales cycle in the DACH market. You will handle warm inbound inquiries and simultaneously independently acquire new leads, schedule and conduct demo appointments, and manage the entire process until a successful close. Furthermore, you will assist with the technical implementation to ensure new customers have a successful start.

Who We Want

2-3 years of B2B Sales Experience.
You have already worked in B2B sales for several years and know the entire sales cycle from acquisition to closing firsthand.

Self-Confident.
You believe in your ability to lead a conversation and close a deal without appearing arrogant.

Self-Starter.
You build your own pipeline instead of waiting for incoming leads, and use a quiet week to prospect even more actively.

Coachable.
You accept direct feedback without becoming defensive and visibly apply it in the next conversation.

Resilient.
You recover quickly from a lost deal or a difficult week and maintain consistent activity.

Fast Learner.
You quickly get to grips with a technical product and can explain it clearly to customers.

Structured.
You keep your pipeline clean and your CRM notes reliable without needing constant follow-up.

Strong communicator.
You speak native-level German and have very good English skills.

Who We Don’t Want

Relies on leads being handed over.
You depend on leads being assigned to you and cannot or do not want to actively acquire customers yourself.

Gets defensive with feedback.
You react defensively to direct feedback instead of accepting it and developing further.

Weak written communication.
You do not express yourself clearly and professionally in writing.

In it for the paycheck alone.
You are only chasing the salary and do not bring genuine interest in the craft of selling.

Your Day To Day

Demos & Product Presentation (approx. 80%)

• You convince prospects to participate in a product presentation and schedule corresponding appointments
• You convincingly present Superchat's capabilities and show customers how the product solves their specific challenges

Lead Sourcing & Prospecting (approx. 10%)

• You independently generate new pipeline, regardless of incoming leads, and identify suitable target customers in the DACH market

Closing (approx. 10%)

• You convince prospects to sign a contract and successfully bring the sales cycle to a close

Stakeholders

Customers: your most important point of contact in daily interactions - from the initial approach through demos to closing
Sales Team: for joint training, knowledge sharing, and exchanging best practices in the sales cycle
Customer Success Team: for handover after a successful close and a smooth start to onboarding

Why People Choose Us

• We believe in on-site collaboration: We enjoy being together in the Berlin office. The best ideas are generated there, decisions are made faster, we learn from each other, and grow closer as a team. We offer some flexibility for remote work, but our default and our energy are in the shared office routine
• We are an international team with diverse cultural backgrounds and languages - openness, mutual respect, and the exchange of different perspectives characterize our collaboration
• We value ambition and motivation - we are looking for people who take responsibility, show initiative, and are eager to develop quickly
• We work with a high degree of personal responsibility and a strong learning mentality - asking questions, staying curious, and continuously improving are part of our culture
• We value humbleness and team spirit - no ego, open feedback, and the willingness to learn from each other are more important to us than titles

Benefits & culture

• You have the choice between an Urban Sports Club/John Reed membership or a public transport ticket/dance subscription
• Regular company and team events
• Annual budget for personal development of €500 for, for example, conferences, courses, books, career coaching, etc.
• An inclusive and exciting start-up culture that enables rapid professional and personal growth
• Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment

We want to build a community, not just a company.

It is important to us to create an environment where people genuinely enjoy spending time together - whether it's for HYROX training, golf, beer pong tournaments, running clubs, Warhammer, joint weekend activities, or whatever community you want to build here!

We are convinced that diversity makes companies better. We welcome all applicants. Regardless of gender, origin, nationality, or belief. Feel free to send us your application!

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We look forward to receiving your application! 🙂

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