Uptime Solutions Ltd
1 year ago
Senior 3rd Line Engineer
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Company information
- Company
- Uptime Solutions Ltd
- Location
- South Africa, Western Cape, Cape Town Region, Cape Town City Centre, Table View South Africa
- Posted
- 1 year ago
Job description
About the Job
We’re seeking a highly skilled and proactive Level 3 Technician with hands-on experience in the Kaseya ecosystem, including Datto RMM, Datto EDR, RocketCyber, IT Glue, Autotask, and related tools. This hybrid role bridges Helpdesk Support, Centralized Services, and Professional Services, offering a dynamic mix of responsibilities.
This role is to support one of our US Clients and the hours will be Eastern time zone. The role is fully remote.
Key Responsibilities:
Professional Services:
Helpdesk Services:
Required Qualifications:
What can Uptime offer you?
We’re seeking a highly skilled and proactive Level 3 Technician with hands-on experience in the Kaseya ecosystem, including Datto RMM, Datto EDR, RocketCyber, IT Glue, Autotask, and related tools. This hybrid role bridges Helpdesk Support, Centralized Services, and Professional Services, offering a dynamic mix of responsibilities.
This role is to support one of our US Clients and the hours will be Eastern time zone. The role is fully remote.
Key Responsibilities:
- Perform scheduled maintenance tasks, including patch management, firmware updates, and routine system health checks.
- Monitor and remediate alerts generated from RMM, EDR, and monitoring tools to maintain optimal performance and security posture.
- Contribute to automation and process improvements by documenting SOPs, updating scripts, and streamlining recurring tasks.
- Ensure compliance with internal standards and security baselines through regular audits and corrective actions.
Professional Services:
- Assist with the execution of internal and client-facing projects such as system migrations, infrastructure upgrades, network deployments, and security enhancements.
- Coordinate with senior engineers and project managers to deliver high-quality outcomes on time and within scope.
- Perform after-hours project tasks as needed to minimize client disruption and meet tight timelines.
- Document project milestones, configurations, and lessons learned in IT Glue and Autotask.
Helpdesk Services:
- Provide helpdesk assistance, responding to end-user tickets, ensuring timely resolution and excellent communication.
- Support, and troubleshoot Microsoft 365 and Azure environments, including Exchange Online, SharePoint, Teams, Entra ID.
- Troubleshoot and resolve complex issues involving Windows environments, networking, email, security tools.
- Act as a technical escalation point for junior technicians and contribute to internal knowledge sharing.
- Maintain clear, professional communication with clients while adhering to SLAs and quality standards.
Required Qualifications:
- 3+ years of experience in an MSP or MSSP environment.
- Strong written and verbal communication skills.
- Experience with Microsoft 365, Intune and Azure.
- Experience in Windows Server/Workstation administration, Active Directory, DNS, DHCP.
- Strong troubleshooting skills across networks, systems, and security tools.
- Familiarity with PowerShell or scripting for task automation.
- Excellent written documentation and organizational skills.
What can Uptime offer you?
- Access to company-funded training and development opportunities.
- Cross-border collaboration with leading MSPs and our colleagues across the globe.
- Learning and exposure to the latest technologies.
- A workplace that’s committed to diversity, equity, inclusion, and belonging culture.
- Remote working – full work- kit is supplied by us.
Required skills
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