Segment Insights Manager

Our Client We are partnered with an award-winning industry superannuation fund with a deep 25 plus year history. Our clients goal is for members to achieve the best possible retirement outcome they can. This newly created Segment Insights Manager role will be responsible for developing and executing strategies to enhance member experience across their core member segments. Key Responsibilities: Lead the development of member-centric experience strategies; Lead the development and rollout of a Vision that aligns with our clients overall strategy; Develop and maintain relationships with key stakeholders, including members, internal teams, and external partners; Collaborate with cross-functional teams to design and deliver innovative solutions that meet the needs of our core member segments; Analyze data and insights to inform strategic decisions and optimize member experience; Identify opportunities for process improvements and implement changes as needed; Develop and track metrics to measure the success of initiatives and programs; Provide thought leadership and expertise on member-centric experience strategies. This role will be a key contributor to the development of our clients overall strategy, working closely with the Executive Team and other stakeholders to drive business outcomes.