Medical Secretary

Location: Barra Mansa | On-site

Hiring Model: CLT (Consolidação das Leis do Trabalho - Brazilian Labor Laws)

Company Description

We are a leading clinic in facial harmonization, operating in Barra Mansa, but we serve patients from all over the region. We were born with the purpose of enhancing the unique beauty of each face, uniting science, art, and care, and today we offer treatments with botulinum toxin, collagen biostimulators, hyaluronic acid, and we rely on the advanced technology of Ultherapy Prime which positively impacts our patients' results.

Responsibilities

• Welcome patients before, during, and after consultations or procedures;
• Present the clinic's services, with a focus on selling consultations/evaluations;
• Be the direct point of contact for questions, support, and personalized guidance;
• Answer initial questions, explain differentials, and provide basic information;
• Help maintain the CRM updated with attendance and scheduling data;
• Accompany the patient between the clinic's stages, promoting safety and comfort;
• Perform scheduling and administrative activities;
• Provide support to management and specialists;
• Ensure a welcoming, clear, and efficient experience in the first contact.

Requirements

• Excellent verbal and written communication skills;
• Professional demeanor, empathy, and attention to detail;
• Ability to handle multiple demands with organization and calmness;
• Previous experience with customer service, sales, or reception;
• Availability to work various hours, according to the clinic's routine.