Claims Handler Transport Insurance

As a transport insurance claims handler, you will take on various claims files and follow them up closely from beginning to end.

Your tasks include:

• You open, analyze, and process claims files from A to Z.
• You collect and check documents such as CMR consignment notes, invoices, and damage reports.
• You investigate the circumstances and cause of a claim and identify potential liability.
• You assess files based on CMR regulations, insurance conditions, and Incoterms.
• You maintain contact with customers, insurers, experts, and other involved parties.
• You actively follow up on claims and ensure correct and timely settlement.
• You monitor the progress of various files and take initiative to find solutions.
• You meticulously record all relevant information and communication in the file.
• You work closely with an experienced claims advisor, thereby building knowledge about claims, CMR, and transport insurance.

A typical claim, for instance, can occur during different stages of a transport. You will then investigate exactly what went wrong, which agreements apply, and which party is responsible.

For this role, we are primarily looking for someone who works accurately, enjoys investigating matters, and wants to specialize in claims management.

• You have strong administrative skills and work in a structured manner.
• You have an eye for detail and enjoy thoroughly investigating files.
• You communicate fluently and enjoy maintaining contact with various parties.
• You can manage multiple files simultaneously without losing overview.
• You are eager to learn and have an interest in insurance, transport, and claims management.
• Initial experience in insurance, claims management, administration, or customer service is a significant plus, but not a requirement.
• A bachelor's degree is an advantage.
• You speak Dutch fluently. Knowledge of French and English is a plus.
• You are motivated to deepen your knowledge of CMR, Incoterms, and transport insurance.

• A varied role in claims management and transport insurance.
• Extensive training and guidance from experienced colleagues.
• The opportunity to gradually build expertise in claims, CMR, and transport insurance.
• A role with responsibility and scope to increasingly manage files independently.
• Full-time employment of 37 hours per week.
• A salary between €2,700 and €3,500, depending on experience and profile.
• Meal vouchers of €4.
• Eco-cheques.
• DKV hospitalization insurance, with an own contribution and optional.
• Possibility of bicycle leasing.
• Depending on the profile, the collaboration may start with a temporary contract with a view to a permanent contract.

Are you the claims handler we are looking for? Apply now!

You will join an organization active in transport and logistics, where various branches collaborate on transport activities and related services. Within the organization, claims management plays a crucial role in guiding customers correctly when something goes wrong during transport or storage.

You will work with experienced colleagues and have the space to further develop your knowledge. The role therefore offers a combination of responsibility, training, and the opportunity to gradually take on increasingly complex files independently in the long term.