CGS Romania
1 year ago
Scale Customer Success Specialist - Brasov
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- CGS Romania
- Location
- Brasov Romania
- Posted
- 1 year ago
Job description
Ideal Candidate
Job Description
• Strategic Interventions: Focus your efforts on the highest-priority customers, particularly those showing signs of low activation or under-utilization.
• Customer Engagement: Serve as the primary point of contact for at-risk customers, reaching out proactively via email and phone to initiate a dialogue.
• Discovery and Planning: Conduct virtual discovery meetings to understand the customer's specific challenges and articulate the importance of key features.
• Actionable Guidance: Develop and help execute prescriptive, outcome-based action plans tailored to each customer’s needs.
• Resource Coordination: Provide customers with relevant documentation and coordinate with internal technical experts for more in-depth support when required.
• Driving Adoption: Monitor customer utilization trends and follow up to ensure the agreed-upon goals are met and product adoption is successfully driven.
• Collaboration: Work closely with the Account Executive and other internal teams to ensure a seamless customer journey
About the Company
The American company CGS (Computer Generated Solutions) is one of the most important providers of business process outsourcing solutions in the world, present since 2006 on the Romanian market. The company provides local services in 18 foreign languages, with 7 support centers in Bucharest, Brasov, Sibiu, Targu-Jiu, Miercurea-Ciuc, Constanta and Galati.
The approximately 4,000 employees of CGS Romania interact daily with clients from Romania, Germany, the UK, Spain, and other European countries, as well as from the United States or Canada.
The main services offered by CGS Romania are customer care, technical support, help desk, telesales, and other outsourced services for companies active in the telecommunications, IT, banking, insurance, and retail sectors.
You will join an enthusiastic and dynamic team that will help you develop a successful career in an attractive work environment.
You will participate in training sessions and intensive training programs to improve your knowledge and perfect your accumulated skills, as well as develop new abilities.
Learn more about our privacy policy by accessing the link: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
Required skills
Interested in this position?
Create your free account and tailor your CV to match this job.