SAP Service Cloud

Job description

Job Description: Experience: 10-15 Years Location: Hyderabad/ Remote Key Responsibilities Gather business requirements and translate them into Service Cloud solutions. Configure Service Tickets, SLAs, Workflows, Routing Rules, Activities, and Service Levels. Set up Service Categories, Knowledge Base, Warranty, Installed Base, Registered Products. Configure Business Rules, Field Extensions, and Screen Layout Adaptations. Implement Omnichannel service capabilities: Email, Phone, Chat, Social (optional).

Required skills

remote sap email workflows omnichannel social phone activities slas chat warranty knowledge base business requirements service cloud hyderabad business rules registered products service levels installed base service tickets routing rules service categories field extensions screen layout adaptations

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