SAP Senior Consultant Customer Service (CS)

When machines need to be maintained, repaired, or made operational again, the SAP system should also know what to do. This is exactly where you come in! For our client, we are looking for an experienced SAP Senior Consultant with a focus on Customer Service (CS) who not only understands service and repair processes but also efficiently maps and continuously develops them within the SAP system.

Area of Responsibility
In this versatile role, you will take responsibility for the conception, implementation, and support of SAP Customer Service (CS). You will analyze the requirements of the business departments, develop suitable solutions, and implement them technically. You will configure and optimize the relevant SAP functionalities and accompany projects throughout their entire lifecycle, from requirements gathering to testing, introduction, and user training. An important part of your activity will also be the integration of SAP CS into adjacent modules such as SD, MM, PP, and FI/CO. You will analyze errors, find sustainable solutions, and ensure that the service and repair processes also run smoothly from a system perspective. Technical documentation, functional specifications, and test concepts are also part of your area of responsibility.

Your Social Skills
You convince with an analytical and structured way of working and do not lose sight of the overview even with more complex requirements. You enjoy exchanging ideas with different business departments and understand how to mediate between technical possibilities and operational needs. You enjoy working independently, but also value teamwork. Strong communication skills, a pronounced solution orientation, and the willingness to develop further in a dynamic environment round off your profile.

Know-how
You have at least four to five years of practical experience in the implementation and support of SAP Customer Service (CS). You are proficient in configuring the relevant functionalities, especially in the areas of Pricing, Billing, Shipping, and Customer Service, as well as in integration with other SAP modules. Experience with SAP S/4HANA and Fiori is required. Very good German and English skills are necessary, and you should communicate confidently in writing and orally, especially in English.

Our Client
Our client is an internationally leading industrial company with an impressive company history. With innovative technologies and a comprehensive product portfolio, the company operates worldwide and is one of the significant providers in its industry. You can expect an international working environment, a varied activity with a lot of personal responsibility, and a motivated team that values mutual respect and good cooperation. Attractive employment conditions and interesting development opportunities complete the offer.

Interested?
Then we should get to know each other! If you want to contribute your SAP CS experience in an internationally active industrial company and take service processes to a new level, we look forward to hearing from you.

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