SAP CS Consultant

Job Title: SAP CS Consultant (ECC – EHP Upgrade & Operational Support)

GTS Group is a premium IT consulting organization specializing in IT Infrastructure, Big Data, Governance, Risk, Cybersecurity, and SAP services with 25+ years of expertise across the APAC and US regions. They are known for high-quality consulting, strong industry relationships, and fast turnaround in delivering skilled technology professionals.

We are looking for an experienced SAP Customer Service (CS) Functional Consultant to support daily operational activities in the SAP ECC environment and contribute to the upcoming EHP Upgrade project. This role requires excellent functional expertise, cross-team collaboration, and strong testing/validation skills.

• Provide L2/L3 support for SAP CS in the ECC environment
  

• Support planning, testing, and validation for the EHP upgrade
  

• Conduct impact analysis, regression testing, and UAT
  

• Review custom developments (User Exits, BADIs, Enhancements, Interfaces)
  

• Support Service Orders, Notifications, Contracts, Warranties, Repairs
  

• Collaborate with SD, MM, PM, FI teams for integrated issue resolution
  

• Prepare configuration documentation, test scripts, KT materials
  

• Recommend system improvements and ensure process compliance
  

• Provide post-upgrade support and user training
  

• 8–10 years of hands-on SAP CS functional experience
  

• Excellent knowledge of Service Order & Notification Management
  

• Strong experience in Contract & Warranty processes
  

• Good understanding of RRB and SD/FI integration
  

• Proven experience in ECC EHP upgrades
  

• Familiarity with custom objects (Exits, BADIs, Enhancements)
  

• Experience with ServiceNow / Remedy / Jira
  

• Strong communication and documentation skills
  

• Bachelor’s Degree in Computer Science, Engineering, or related field
  

• SAP CS/SD certification preferred
  

• Exposure to S/4HANA migration is an advantage