Salesforce Administrator – Sales & Service Cloud (m/w/d)

Join Our Team

Full-time, unlimited, 40 hours per week, starting immediately, remote (Germany-wide)
Shape the Future of Sustainable Energy with Salesforce! In this key role, you will develop and optimize our Salesforce Sales & Service Cloud to streamline sales and service processes. With tailored automations, dashboards, and workflows, you ensure that our teams work optimally. Your work contributes to bringing sustainable energy even faster and more efficiently to our customers.* You join our team and drive the digitalization of the energy transition forward!

You'll get at us

• Shape the Energy Future with: A job with meaning in a sustainable company in a future-oriented industry.
• Grow with us beyond you: A breeding ground for your own ideas, space for self-development and taking on responsibility, combined with an offer of internal and external further education opportunities.
• Keep your balance: A subsidy for sports (EGYM) or the Germany ticket. Additionally, there is occupational pension provision, flexible working hours, the possibility to work from home in an EU country, and 30 vacation days per year.
• Have fun with us: Company events like grilling on the rooftop, summer festival, and winter festival. There's also a living room with table football, table tennis table, and more.
• Feel at ease: A supportive work atmosphere in a passionate team.
• Get exclusive discounts: Attractive discounts from sustainable companies through FutureBens or various offers through Corporate Benefits.
• You'll get everything for your contribution: A complete hardware setup (including laptop, mouse, headset, and 2 monitors for the home office) as well as a detailed onboarding at our location in Munich.
• Work comfortably and healthily in the office: Very good working area equipment, height-adjustable desks, multiple screens per workstation, sofas, community kitchen, and more.

Your new role

• You support the Product Owner for Salesforce in validating and implementing requirements from the Sales and Service departments.
• You monitor and analyze the performance of implemented processes in our Sales and Service Cloud and ensure that they are continuously optimized to maximize efficiency.
• You create Solution Designs, implement technical solutions, and ensure high data quality in the Salesforce platform.
• You perform system adjustments and configurations, including reports, dashboards, and workflows.
• You support your colleagues through technical support and training to optimize the use of Sales and Service Cloud.
• You coordinate collaboration with internal and external partners to further develop the platform and integrate new functions.

What you bring

• Experience in Salesforce administration as well as comprehensive knowledge of maintaining Sales, Service & Experience Cloud, including Salesforce Administrator certification.
• Experience in analyzing and optimizing business processes, ideally with knowledge of Reporting, Flow Builder, and Process Builder.
• A strong analytical mindset, high initiative, very good communication skills, and the ability to solve complex problems and develop effective solutions.
• Safe handling of Salesforce Reports and Dashboards, Einstein Analytics, iPaaS Solutions, Atlassian (Jira, Confluence), and MS Office.
• Very good knowledge in English (B2).

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