Sales Team Lead

Teleperformance is Hiring – Sales Team Lead (International Hospitality Process) Location: Gurgaon Role: Operations Team Lead Key Responsibilities: Lead and manage a team to achieve operational and business goals. Drive performance, productivity, and customer satisfaction metrics. Conduct coaching, mentoring, and performance management activities. Analyze team performance and implement process improvement initiatives. Ensure adherence to quality, compliance, and operational standards. Drive revenue growth through effective sales strategies and processes. Foster a positive work environment that promotes collaboration, innovation, and continuous learning. Develop and maintain strong relationships with internal stakeholders, including Sales Operations, Training, and Quality teams. Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and minimize risk. Collaborate with the Sales Operations team to develop and implement sales strategies, processes, and metrics. Analyze sales data and performance metrics to identify areas for improvement and opportunities for growth. Develop and maintain a comprehensive understanding of Teleperformance's products, services, and solutions. Provide coaching and guidance to team members on sales techniques, product knowledge, and customer service skills. Conduct regular team meetings to discuss goals, progress, and challenges. Foster open communication and provide feedback to team members to ensure they are equipped to meet their goals and objectives. Ensure that all activities are aligned with Teleperformance's values and mission. Drive a culture of continuous learning, innovation, and improvement within the sales team. Provide input on process improvements and new initiatives to drive business growth and customer satisfaction. Develop and maintain strong relationships with internal stakeholders, including Sales Operations, Training, and Quality teams. Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and minimize risk.