Sales Support Specialist

Sales Support Specialist

Sales Support – Fuel Business Growth

• Support targeted sales campaigns and initiatives that drive results.

• Assist our sales reps by tracking down products, keying orders, and ensuring follow-through.

• Build meaningful relationships with clients—listen, understand, and respond to their needs.

• Keep our CRM up-to-date with valuable customer feedback and insights.

• Engage in consultative conversations and recommend the right products.

• Identify upsell and cross-sell opportunities to maximize order value.

• Proactively reach out to customers via phone—share new products and highlight current promotions.

• Sniff out potential customers from inbound calls—spot opportunities with those not yet a customer.

• Work closely with the sales team on strategy, execution, and order support.

• Maintain accurate records and sales data to support operational clarity.

• Suggest and implement process improvements to help optimize efficiency.

• Collaborate with the warehouse and branch teams to coordinate accurate and timely order fulfillment.

• Keep customers informed of any changes to delivery expectations with professionalism.

Customer Service

• Respond to customer inquiries via phone, email, or in person with professionalism and care.

• Process customer orders with accuracy and follow up where clarification is needed.

• Liaise with service providers to ensure smooth, timely deliveries.

• Resolve issues quickly and escalate where necessary to achieve the best outcome.

• Provide occasional support to the warehouse team to keep operations flowing.

What You’ll Bring to the Table

• Experience in sales and customer/client service roles (essential).

• Background in a product-based company.

• Strong communication and relationship-building skills.

• Proficiency with CRMs, WMS, and MS Office.

• Commercial acumen and a proactive, customer-first mindset.

• Ability to multitask, stay organised, and prioritise effectively.

• A collaborative, team-oriented attitude with a solutions-focused approach.