Sales Support Coordinator

Were you the one who took extra school subjects, colour-coded your study notes, and still found time to help others, because giving your all just felt natural?

Woww values people who take pride in being dependable, accurate, and composed. Those who go the extra mile, not for recognition, but because they care about doing great work. If your CV is flawless, your calls are camera-ready, and your follow-ups are always on time, you’ll fit right in. We’ll invest deeply in your training if you bring the humility and hunger to learn.

Woww is a 9-year-old digital agency with over 500 clients worldwide. Our team of 35 is young, tech-enabled, and growing fast. They specialise in Web Design, Web Development & Support, Paid Marketing, AI Visibility, and Graphic Design, backed by a modern finance team.

The team is evolving into a non-founder-led, world-class sales team, and they’re looking for someone who can help them run a smooth, organised, and efficient process. You’ll play a key role in keeping everything on track, managing the CRM, preparing proposals, following up with leads, and ensuring every client feels well-supported from initial contact through to onboarding and beyond.

This is a hands-on, learning focused role, perfect for someone starting out in sales, digital marketing, strategy, or tech. You’ll work closely with a senior Sales Lead who will handle calls and strategy, while you own all the admin, communication, and follow-through that turns interest into signed deals.

You’ll be directly mentored and trained by the Sales Division Lead as well as the CEO. This as a golden ticket opportunity for someone who’s hungry to learn and ready to put in the work. A chance to be mentored, gain world class experience, and build the foundations of a successful career in the digital economy.

PURPOSE OF THE ROLE:

The Sales Support Coordinator is to bring strategy to life as the trusted executor for the Sales Lead. The successful candidate is to take plans and ideas and turn them into clear, accurate, and timely action. Ensuring every lead is followed up on, every proposal is polished, and every client feels supported from first contact to handover. By managing the details with care and consistency will give the Sales Lead the space to focus on strategy and growth. Together, you’ll create a sales process that runs smoothly, delivers results, and reflects Woww’s commitment to excellence.


KEY RESPONSIBILITIES

• CRM Management: Maintain pipeline accuracy by ensuring all leads are captured, updated, and moved through the pipeline without delay.
  
• Proposal Preparation: Draft, format, and quality-check proposals (using Woww templates such as Relume, Harvest, Loom), ensuring accuracy, branding, and timely delivery.
  
• Client Coordination: Manage client scheduling (Calendly), communications, and post-scoping call follow-ups.
  
• Process Execution: Serve as the Sales Lead’s executor — handling documentation, onboarding hand overs, and administrative follow-through.
  
• Client Relationship Support: Build trust through professional, timely communication and solution-oriented support.
  
• Sales Cadence Compliance: Follow Woww’s sales cadence and best practices to ensure consistency across all engagements.
  

KEY PERFORMANCE INDICATORS

CRM & Data Accuracy

• 100% accuracy of pipeline records (all leads logged, no missing data).
  
• All leads responded to within 24 hours.
  
• Pipeline stages updated within 1 business day of client activity.
  

2. Proposal & Documentation Management

• Proposals delivered within 24 hours of scoping call.
  
• ≤ 2 drafts required before client-ready proposal.
  
• Zero client complaints about errors/inconsistencies in documentation.
  

3. Client Experience & Communication

• ≥ 90% positive client feedback scores post-onboarding.
  
• 100% of scheduled meetings confirmed and followed up on time.
  
• Evidence of proactive communication with clients logged in CRM.
  

4. Process Execution & Sales Cadence Compliance

• 100% adherence to sales cadence (follow-up intervals, check-ins, proposal steps).
  
• 0 missed follow-ups or hand overs.
  
• Weekly reporting on lead status delivered on time.
  

5. Team Support & Growth Contribution

• All hand overs to Sales Lead / onboarding team documented and completed within 24 hours.
  
• At least 1 process improvement suggestion per quarter implemented.
  
• Attendance and participation in all mentorship/training sessions.
  

Requirements

• Post Graduate Degree, B.Com Marketing, Digital Marketing, or equivalent
  
• 1–4 years’ experience in sales, marketing, operations, or administration.
  
• Familiarity with digital marketing concepts advantageous.
  
• Excellent organisational and communication skills.
  
• South African citizenship or valid work visa (Cape Town-based)
  

Benefits

• Fully remote, flexible working hours.
  
• Direct mentorship from industry leaders.
  
• Career development in sales, strategy, and digital marketing.
  
• Exposure to international clients and brands.