Sales Supervisor

Duties and responsibilities:

• Lead and motivate the sales team to achieve and exceed targets while maintaining high service standards.
• Develop and implement effective sales strategies to grow the customer base and boost store profitability.
• Create a welcoming, customer-focused environment that encourages repeat business and brand loyalty.
• Oversee daily operations, including staff supervision, stock control, and visual merchandising.
• Handle customer enquiries and complaints promptly and professionally, ensuring customer satisfaction.
• Manage pricing, promotions, and inventory to maximise sales and minimise losses.
• Monitor sales performance and maintain accurate financial and statistical records.
• Ensure compliance with company policies, procedures, and operational standards.
• Conduct market and price comparisons to maintain a competitive edge.
• Lead by example, promoting a positive team culture and a commitment to excellence.

Skills/Qualifications/Experience:

• Proven experience in a retail or sales supervisory role (experience in mobile phones or consumer electronics).
• Excellent customer service and communication skills.
• Good understanding of sales techniques, visual merchandising, and stock management.
• Financial awareness with the ability to analyse sales data and performance metrics.
• Proficient in POS systems, inventory software, and Microsoft Office applications.
• Organised, proactive, and able to work effectively under pressure.
• Flexible, reliable, and committed to delivering results in a fast-paced retail environment.
• Relevant bachelor’s or Master’s degree.