Expert Software SRL
1 month ago
Sales Specialist / Account Manager for Software Solutions
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Company information
- Company
- Expert Software SRL
- Location
- Bucuresti Romania
- Posted
- 1 month ago
Job description
The Ideal Candidate
Join the Expert Software team as a Customer Experience Specialist!
At Expert Software SRL, we develop business software solutions (B2B) that optimize workflows, digitize processes, and help companies perform at the highest level. Because our clients' success is our absolute priority, we are looking for a proactive, communicative, and solutions-oriented colleague to take on the role of Sales Specialist / Account Manager.
Job Description
In the role of Sales Specialist, you will join the sales team to maintain relationships with existing clients and expand the services offered to them.
You will analyze how they use our platforms, understand their constantly changing business needs, and propose additional modules, new integrations, or service upgrades that will bring them real value. Essentially, you will transform customer satisfaction into opportunities for development and revenue growth for both parties (account expansion & consultative upselling).
Requirements
Minimum 1 year of experience in a Customer Success, Account Management, B2B Sales, or Customer Relations role (experience in the software/SaaS industry is a major advantage).
Excellent communication, negotiation, and presentation skills: Ability to translate technical functionalities into clear business benefits.
Native customer orientation: empathy, patience, and the desire to always find the "right solution," not just to close a sale.
Analytical thinking and proactivity: Ability to analyze a client's needs and come up with personalized proposals before they request them.
Organization and attention to detail: Ability to manage an extensive client portfolio without losing sight of opportunities or promises made.
Feedback collection: Taking suggestions from clients and collaborating closely with software development and technical support teams to constantly improve our products.
At Expert Software SRL, we develop business software solutions (B2B) that optimize workflows, digitize processes, and help companies perform at the highest level. Because our clients' success is our absolute priority, we are looking for a proactive, communicative, and solutions-oriented colleague to take on the role of Sales Specialist / Account Manager.
Job Description
In the role of Sales Specialist, you will join the sales team to maintain relationships with existing clients and expand the services offered to them.
You will analyze how they use our platforms, understand their constantly changing business needs, and propose additional modules, new integrations, or service upgrades that will bring them real value. Essentially, you will transform customer satisfaction into opportunities for development and revenue growth for both parties (account expansion & consultative upselling).
Requirements
Minimum 1 year of experience in a Customer Success, Account Management, B2B Sales, or Customer Relations role (experience in the software/SaaS industry is a major advantage).
Excellent communication, negotiation, and presentation skills: Ability to translate technical functionalities into clear business benefits.
Native customer orientation: empathy, patience, and the desire to always find the "right solution," not just to close a sale.
Analytical thinking and proactivity: Ability to analyze a client's needs and come up with personalized proposals before they request them.
Organization and attention to detail: Ability to manage an extensive client portfolio without losing sight of opportunities or promises made.
Feedback collection: Taking suggestions from clients and collaborating closely with software development and technical support teams to constantly improve our products.
Job Description
Main Responsibilities
Relationship management and nurturing: Maintaining constant and quality dialogue with clients in the portfolio to ensure a high degree of retention and satisfaction.
The activity takes place at the company's headquarters.
Identifying upsell & cross-sell opportunities: Analyzing how clients use the software and proactively proposing new functionalities, additional modules, or complementary services that optimize their activities.
Consulting and solution presentation: Conducting presentations and demos focused on the platform's new modules, clearly explaining the business benefits for the client.
Negotiation and contract closing: Managing the commercial process for existing clients (offering, negotiating, and finalizing addendums for newly added services).
Why join our team?
At Expert Software, we believe in solid partnerships, long-term value, and technology that makes a difference in our clients' daily business (you can find some examples on our website XpertSoft.ro).
If you enjoy building trusted relationships, seeing how the solutions you propose simplify clients' lives, and want to make your mark on how companies use technology, this is the right place for you. You will find a team of passionate professionals, a dynamic and stable work environment, and the support needed to develop your career.
Relationship management and nurturing: Maintaining constant and quality dialogue with clients in the portfolio to ensure a high degree of retention and satisfaction.
The activity takes place at the company's headquarters.
Identifying upsell & cross-sell opportunities: Analyzing how clients use the software and proactively proposing new functionalities, additional modules, or complementary services that optimize their activities.
Consulting and solution presentation: Conducting presentations and demos focused on the platform's new modules, clearly explaining the business benefits for the client.
Negotiation and contract closing: Managing the commercial process for existing clients (offering, negotiating, and finalizing addendums for newly added services).
Why join our team?
At Expert Software, we believe in solid partnerships, long-term value, and technology that makes a difference in our clients' daily business (you can find some examples on our website XpertSoft.ro).
If you enjoy building trusted relationships, seeing how the solutions you propose simplify clients' lives, and want to make your mark on how companies use technology, this is the right place for you. You will find a team of passionate professionals, a dynamic and stable work environment, and the support needed to develop your career.
Company Description
Established in 2003, Expert Software specializes in the development and implementation of business management software solutions. Expert Software brings practical experience and ideas to help clients overcome business challenges, offering business process analysis, software support and development, implementation consulting, and outsourcing.
From the very beginning, we have strived to differentiate ourselves from other competitors through quality and speed of response, creativity, and precision in execution. These values, which we have also imposed on our employees, have been decisive in forming long-term partnerships with our current clients.
Required skills
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