Sales Operations Manager

A BlackbirdCo. is a Brazilian company with a global presence, focusing on the development of sophisticated and structured products in the areas of Credit, Corporate, Offshore, Asset, Wealth Management, and Advisory.
We are a company that believes in the high technical quality of professionals, owner mentality, and transparency as pillars for performance.

We are looking for a Sales Operations Manager to join our Commercial Strategy team.
If you have analytical vision, experience in commercial intelligence, and want to directly impact sales performance and revenue growth, this may be the ideal opportunity for you.

Requirements

Main Responsibilities

• Act as a strategic partner to the commercial team (bankers), identifying bottlenecks in the sales process and directing efforts to achieve revenue and capture targets.
• Define, implement, and track commercial strategies based on data, focusing on optimizing the sales pipeline and increasing conversion.
• Manage and evolve the use of CRM and automation tools (Pipedrive, RD Station, Utalk, WhatsApp), ensuring clean data, efficient processes, and reliable analytics.
• Create reports and dashboards of performance (in BI, Excel, and SQL) to monitor commercial KPIs and communicate results clearly to leadership.
• Propose and track strategies for cross-selling, upselling, and customer retention, always based on data and commercial opportunities.
• Automate commercial journeys (follow-ups, onboardings, reactivations) to improve operational efficiency and customer engagement.
• Work integrally with the sales, marketing, and technology areas, ensuring alignment and integration of processes.
• Act with autonomy to propose improvements and evolutions in commercial processes, focusing on direct impact on revenue.

Requirements

• Bachelor's degree in Administration, Engineering, Economics, or related fields.
• Consolidated experience in Sales Operations, Commercial Intelligence, or similar areas, with a focus on sales performance.
• Familiarity with CRM and automation tools, such as Pipedrive, RD Station, Utalk, WhatsApp.
• Advanced Excel skills and knowledge of SQL for data analysis.
• Experience with BI tools (Power BI, Tableau, Looker, etc.).
• A strong analytical profile, able to transform data into practical insights.
• Good communication and influencing skills, directing commercial strategies.
• Oriented towards results, with a focus on goals and continuous improvement.
• Knowledge of agile methodologies will be considered a differential.

Behavioral Competencies

• Owner mentality and proactivity.
• Focus on results and improving the sales pipeline.
• Ability to influence and lead the commercial team.
• Logical and analytical reasoning, with a strategic vision.
• Integration and collaboration with multidisciplinary teams.
• Clear and objective communication, focused on decision-making.

Benefits

Wellhub (Gympass);

• Incentive for certifications (CFP and CFA);
• Annual variable remuneration;
• Exchange program;
• Partnership program