Sales Operations Associate II

Position: Sales Operations Associate II Job Description: What You’ll Be Doing: Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing) and external partners to ensure seamless communication and collaboration. Provides exceptional customer service by responding promptly to inquiries, resolving issues efficiently, and escalating concerns when necessary. Utilizes various tools and systems to track and analyze sales performance data, identifying trends and areas for improvement. Collaborates with cross-functional teams to develop and implement process improvements that drive business results. Maintains accurate and up-to-date records of customer interactions, sales activities, and performance metrics. What You’ll Need: Bachelor’s degree in Business Administration, Marketing, or related field. 2+ years of experience in a sales operations or customer service role. Strong analytical and problem-solving skills with the ability to work independently and as part of a team. Excellent communication and interpersonal skills with the ability to build strong relationships with internal stakeholders and external partners. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Gmail, Google Drive). Ability to learn new systems and processes quickly. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. Access to cutting-edge technology and tools.