Sales Floor Collaborator (Full-time)

Job Function Objective:

Achieve a pleasant, comfortable, and satisfactory shopping experience that generates an increase in sales and sustained profitability over the long term. Efficiently satisfy customers through all available sales channels to attract and encourage more customers to visit us more frequently and buy more. This is achieved by optimizing sales priorities through commercial activities and ensuring adequate forecasts for IKEA's total offer. The main responsibilities are to ensure customer satisfaction, develop and execute sales direction, and sell in the IKEA style.

Job Position Objective:

Optimize the IKEA shopping experience in-store to satisfy customers and increase sales.

Maximize sales in your area by knowing the product line, best-selling products, 3 Ases and 1 Rey, local market, and customers. Use IKEA tools and colleague experience. Support the smooth operation of IKEA's sales system to ensure continuous success of the IKEA Concept.

Support fulfillment of the four store tasks:

• Act as a highly efficient sales mechanism with sufficient staff.
• Present domestic furniture solutions with inspiring design ideas.
• Serve as a qualified specialist in domestic furniture.
• Facilitate a fun day for the whole family.

Tasks:

• You actively approach customers who appear to need help. Identify their needs by asking the right questions and offer the best solutions for their homes to exceed their expectations.
• You understand how to use IKEA's different sales channels and communication tools and know how to treat the various customers you encounter.
• You keep your area clean, organized, with prices and inventory complete, and ensure you meet IKEA's basic commercial standards to provide a positive shopping experience for customers.
• You show passion for IKEA products, learn about their features and advantages, and share this knowledge with customers and colleagues.
• You understand the store and department plans of action. Assume responsibility for your department's objectives and know how you contribute.
• You offer all available services in the IKEA store to help customers make informed decisions, improving their shopping experience.
• You direct or support the execution of scheduled commercial activities in the entire store.
• You maximize sales and maintain profitability by knowing and directing priority products (e.g., excess/övertag).
• You analyze and adjust sales spaces according to system parameters (sales space management) to ensure high availability of inventory.
• This position involves regular physical activities, such as climbing stairs, bending, and lifting objects up to 20 kg.
• You know IKEA's social and environmental commitments and how you can contribute to sustainability.