Sales Executive – Customer Renewals & Upgrades

iStore Sales Account Executive – Customer Upgrade Specialist Purpose of the Role The Sales Account Executive plays a pivotal role in driving iStore’s customer upgrade programme by engaging with existing and potential customers from our database. This is a desk-based, high-performance sales role requiring a consultative approach, understanding the customer’s needs, matching them with the right Apple products and mobile contract solutions, and following the opportunity through to closure. Unlike other roles within iStore, this position requires a deep understanding of the customer base and the ability to identify opportunities for upgrades and renewals. The ideal candidate will be able to build strong relationships with customers, understand their needs and preferences, and provide tailored solutions that meet those needs. This role is responsible for driving revenue growth through the sale of Apple products and mobile contract solutions, as well as identifying and pursuing new business opportunities. Key Responsibilities: • Develop and maintain a deep understanding of iStore’s customer base, including their needs, preferences, and buying habits. • Identify and pursue new business opportunities, including upselling and cross-selling existing customers on relevant products and services. • Build strong relationships with customers through consultative selling and exceptional customer service. • Provide tailored solutions that meet the unique needs of each customer, leveraging iStore’s product portfolio and mobile contract offerings. • Work closely with internal stakeholders to ensure seamless integration with other departments and teams. • Meet or exceed monthly sales targets, while maintaining a high level of customer satisfaction. • Stay up-to-date on industry trends, competitor activity, and market developments to inform sales strategies and tactics. • Collaborate with the iStore sales team to share best practices, provide feedback, and contribute to the development of new sales initiatives. • Participate in training and development programs to enhance skills and knowledge in areas such as product knowledge, sales techniques, and customer service. • Maintain accurate records of all interactions with customers, including sales calls, meetings, and correspondence. • Utilize CRM software to track and manage customer relationships, sales opportunities, and performance metrics. • Develop and maintain a comprehensive understanding of iStore’s products and services, including features, benefits, and competitive positioning. • Provide exceptional customer service by responding promptly to customer inquiries, resolving issues efficiently, and ensuring overall satisfaction. • Work in collaboration with the iStore operations team to resolve any logistical or operational issues that may impact sales performance. • Participate in regular sales meetings and training sessions to stay informed about company initiatives, product updates, and best practices. • Maintain a high level of professionalism, integrity, and confidentiality at all times. Key Requirements: • 2+ years of experience in a sales role, preferably in the technology or consumer electronics industry. • Proven track record of meeting or exceeding sales targets, with a strong understanding of customer needs and preferences. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work independently and as part of a team, with minimal supervision. • Strong analytical and numerical skills, with the ability to interpret data and make informed decisions. • Proficiency in CRM software and Microsoft Office applications. • Bachelor’s degree or equivalent experience in a related field. Benefits: iStore offers a competitive compensation package, including a base salary, commission structure, and comprehensive benefits program. The ideal candidate will have a strong desire to succeed, be self-motivated, and possess excellent communication and interpersonal skills.