Sales & Customer Success Specialist - Remote - ONLY MEXICO

Remote | Contractor Scheme | Scalepex Employee About Scalepex Scalepex is a nearshore partner that empowers businesses to scale efficiently and effectively through exceptional services. Our mission is to help organizations grow through innovation, operational excellence, and long-term, trust-based partnerships. We collaborate with international clients across industries, providing high-quality nearshore talent and business solutions. At Scalepex, we value people who are proactive, adaptable, and passionate about delivering results. As a Sales & Customer Success Specialist, you will be responsible for identifying new sales opportunities, building strong relationships with our clients, and ensuring their satisfaction with our services. Your role will involve: • Identifying new sales opportunities through prospecting and lead generation • Building and maintaining strong relationships with existing clients to ensure their satisfaction and loyalty • Collaborating with the Sales & Customer Success team to develop and implement effective sales strategies • Providing exceptional customer service to our clients, ensuring timely and efficient resolution of any issues that may arise • Staying up-to-date with industry trends and developments to continuously improve your knowledge and skills • Working closely with other departments, such as Operations and Marketing, to ensure alignment and coordination of sales efforts • Meeting or exceeding monthly sales targets and KPIs • Participating in regular training sessions and workshops to enhance your skills and knowledge • Maintaining accurate records and reports of sales activities and client interactions • Adapting to changing market conditions and adjusting sales strategies accordingly • Working independently, with minimal supervision, while maintaining a high level of productivity and efficiency • Participating in regular team meetings and contributing to the development of new ideas and initiatives • Maintaining confidentiality and handling sensitive information with discretion • Performing other duties as assigned by your supervisor or manager What We Offer: • Competitive compensation package • Opportunity to work on a variety of projects and clients across different industries • Collaborative and dynamic work environment • Professional development opportunities through training and mentorship • Flexible working hours and remote work arrangement • Access to cutting-edge tools and technologies • Recognition and rewards for outstanding performance • A chance to be part of a growing company with a strong mission and values Requirements: • Bachelor's degree in Business Administration, Marketing, or related field • 2+ years of experience in sales, customer success, or a related field • Proven track record of meeting or exceeding sales targets and KPIs • Excellent communication, interpersonal, and problem-solving skills • Ability to work independently with minimal supervision • Strong organizational and time management skills • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Familiarity with CRM software (Salesforce.com) is a plus • Fluency in Spanish is required for this role • Ability to work in a fast-paced environment and adapt to changing priorities • Strong analytical and problem-solving skills • Ability to maintain confidentiality and handle sensitive information with discretion What We're Looking For: • A motivated and results-driven individual who is passionate about delivering exceptional customer service • Someone who is proactive, adaptable, and able to work independently with minimal supervision • An excellent communicator with strong interpersonal skills • A team player who is willing to collaborate and contribute to the development of new ideas and initiatives • Someone who is committed to continuous learning and professional development • A detail-oriented individual with strong organizational and time management skills • Ability to work in a fast-paced environment and adapt to changing priorities • Strong analytical and problem-solving skills • Ability to maintain confidentiality and handle sensitive information with discretion