Sales Assistant - H&M Mechelen (at least 24 hours)

Vacatureomschrijving

About the role

This role involves a flexible hour schedule with a minimum of 24 hours per week, which can up to 35 hours per week depending on the needs of the store and your availability. We are looking for a colleague who is willing to work flexibly, including weekends, shopping days, and peak periods, and who wants to engage long-term in a dynamic retail environment.

A day in the life

As a sales assistant, you are responsible for providing excellent customer service: welcoming customers, advising, and guiding them with your fashion and product knowledge. You ensure a tidy store by restocking clothing and maintaining presentation. Together with your team, you contribute to optimal customer experience.

Working at H&M means that no day is the same, but a typical day consists of the following responsibilities:

Sales and profit:

• Excellent customer service provide: welcome customers and guide them through the store & OMNI experience as soon as it's available, support them with direct customer service.
• Be prepared to discuss with customers to guide them through our fashion trends, stories, and products throughout the store, and thus provide excellent customer service.
• Actively promote our customer loyalty app (Hello Member) & sustainability initiatives in-store.
• Support the store management team with commercial or operational actions to achieve sales targets.
• Jezelf and the H&M brand positively represent during all interactions with customers.

Fashion and trend awareness:

• Stay up-to-date on the fashion landscape, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product and fashion knowledge to share relevant information with customers.

Retail Operations/ Visual & Commercial execution:

• Complete the full clothing cycle of unpacking and restocking, and ensure good clothing care, inventory levels with replenishment routines on the sales floor.
• Operate cash registers and kiosks according to H&M standards and procedures.
• Contribute to a clean and tidy sales floor (including stockrooms).
• Support in-store presentation, execution, and maintenance of attractive displays, clear trends, and stories according to visual and commercial guidelines.
• Sustain best practices for all in-store OMNI Services & in-store technical services/tools, etc. (Instore Care App, Click & Collect, Smart Store, etc).
• Support opening and closing the store.
• Fully follow all H&S guidelines and legal requirements applicable to the role and responsibilities.