Sales Account Manager (Freight Forwarding & Transportation)

The Account Manager serves as the primary strategic and operational contact for key customers utilizing Freight Forwarding (Air, Ocean, Land) and Transportation Management services. Responsible for maintaining and developing long-term relationships, ensuring global supply chain execution meets strict KPIs, managing carrier/vendor performance, and identifying organic growth opportunities within existing accounts. Responsibilities Client Relationship Management: Manage day-to-day communication with clients to ensure satisfaction and loyalty; Develop and maintain strong relationships with key decision-makers; Identify and capitalize on new business opportunities. Key Performance Indicators (KPIs): Monitor and track customer satisfaction, retention rates, revenue growth, and supply chain execution metrics. Carrier/Vendor Management: Evaluate and manage carrier/vendor performance to ensure compliance with service level agreements (SLAs); Negotiate rates and terms; Identify and mitigate risks. Organic Growth Opportunities: Identify opportunities for organic growth within existing accounts through upselling, cross-selling, and bundling services. Global Supply Chain Execution: Ensure global supply chain execution meets strict KPIs by monitoring and tracking shipment status, inventory levels, and logistics performance metrics. Reporting and Analysis: Provide regular reporting and analysis to stakeholders on key performance indicators (KPIs), customer satisfaction, and supply chain execution metrics.