Sales Account Manager - Contract Logistics

The Account Manager serves as the primary contact for key customers in Contract Logistics operations. Responsible for maintaining and developing long-term relationships, ensuring service quality, managing operational performance, and identifying growth opportunities within existing customer accounts. Responsibilities Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction Coordinate with warehouse, transportation, and support teams to meet KPIs; Ensure timely and accurate resolution of customer issues; Develop and maintain comprehensive understanding of customer needs and preferences; Collaborate with internal stakeholders to resolve customer complaints and improve overall service quality. Key Performance Indicators (KPIs) include: Customer Satisfaction Index, On-Time Delivery Rate, and Order Fill Rate. Requirements Bachelor's degree in Business Administration, Logistics, or related field; 3+ years of experience in sales, account management, or a related field; Strong communication and interpersonal skills; Ability to work independently and as part of a team; Proficiency in MS Office applications; Benefits Competitive salary and benefits package; Opportunities for professional growth and development; Collaborative and dynamic work environment.