Sachbearbeitung Servicemanagement (m/w/d)

**Full-time | Location Bochum | Shift and on-call service model** **When organization meets technology and your job truly matters.** CareUnit Service GmbH maintains commercially used refrigeration, air conditioning and building technology nationwide. From our location in Bochum, we coordinate customers, our own technical expertise and a high-performing service network. Our aim: technically sound solutions, reliable processes and collaboration at eye level. ## **Why this position matters** When refrigeration or air conditioning technology fails, action must be taken quickly and reliably. You are the connecting interface between customers, technology and service partners. You record concerns, set priorities, coordinate the next steps and keep everyone involved informed. ## **Your tasks** - Receive fault reports, categorize them and binding coordinate the next steps - Organize service operations with our partners and keep parallel processes securely in view - Create, track and properly close service orders in Microsoft Dynamics NAV - Proactively inform customers about processing status and solutions - Consolidate work reports, feedback, documents and spare parts processes - Provide initial assistance in First-Level Support and record technical information in a structured way - Ensure service quality in day-to-day business together with the team ## **What you bring** - Commercial background or good technical understanding; career changers with willingness to learn are welcome - Enjoyment of familiarizing yourself with technical and complex processes - Structured way of working and a reliable sense of urgency and priorities - Very good German language skills, spoken and written - Binding, respectful communication and independent decision-making within agreed boundaries - Calmness, service orientation and problem-solving strength, including in time-critical situations - Willingness to work staggered hours from Monday to Friday and to take on fairly compensated on-call duty ## **What makes this position special** This is not a typical call center job. Our cases are individual, technically driven and often time-critical. Onboarding therefore takes time and is closely supported. You learn not only processes but also technical connections and gradually take on more responsibility. ## **You can look forward to** - A secure workplace in a growing, future-oriented company - Structured and personally supported onboarding - Short decision paths, flat hierarchies and room for your own ideas - Support for professional further training and personal development - Performance-based bonuses - Health bonus of 300 EUR, e.g. for professional teeth cleaning, glasses or preventive care - Contribution to company pension plan and vermögenswirksame Leistungen (capital-forming benefits) - Option of bicycle leasing and offerings from our health program CareHuman - Additional compensation for on-call and standby duties that can be performed remotely from home ## **Being open** The job can be demanding: several tasks run simultaneously, customers expect guidance and technical solutions do not always emerge immediately. In return, you see directly what your work achieves. If you like taking responsibility, communicate clearly and remain reliable even under pressure, you are the right fit with us. ## **Does this sound like you? Then we would like to get to know you!** Send us your application with your salary expectations and use our online application form. Your contact person **Dana El-Mohamad** is happy to help you at phone number **02327 / 62142-03**! You can view our data protection policy on our website. For further questions, please contact our data protection officer. Find more English Speaking Jobs in Germany on Arbeitnow