Customer Care Sachbearbeitung (m/w/d)

1KOMMA5°

At 1KOMMA5°, we are building Europe's leading energy software platform, “Heartbeat”, and creating a virtual power plant that connects photovoltaic, storage, heat pumps, and charging stations for our customers. We offer customers a 'One-Stop-Shop' for the purchase and installation of individual and intelligent energy system solutions, so every household and business can quickly and professionally live climate-neutrally. At the same time, we are working in our technology department to further develop and expand the Heartbeat software, enabling us to connect customers weltweit with the electricity market and offer them the cheapest and cleanest electricity tariff. We are looking for someone who is excited about revolutionizing energy with us. Then apply now and become part of our mission!

Hast du Lust, die Energierevolution mit uns anzugehen? Dann bewirb dich jetzt und werde Teil unserer Mission!

Your Position

• Schnittstelle & Support: Professional support for 1st & 2nd level inquiries (technical/commercial) via all channels, including social media.
• Qualität & Entwicklung: Active error identification in hardware and software, as well as close cooperation with specialist departments to improve products.
• Training & Onboarding: Independent creation of training materials and coaching for new team members.
• Self-Service-Experte: Building multimedia FAQs to enable customers to solve problems independently.
• Zukunft & Innovation: Participation in optimizing automations and KI-based service processes.

Your Profile

• You have completed your training and bring at least 3 years of relevant experience in the customer service field.
• You are tech-savvy and enjoy understanding how everything works around renewable energy.
• You are communicative and enjoy helping people and changing things, complex processes you can explain so that everyone understands.
• You speak fluent German (C-Level), additional languages are advantageous.
• Ideal would be to have first experiences with Zendesk or similar CRM tools.

Benefits

• You have the opportunity to work in our brand-new offices in the Hamburger Innenstadt, Berlin, and München, or remotely.
• You can use your technological equipment also outside of work in your free time.
• You are part of a schnell wachsenden Unternehmen with much Entwicklungspotential, where you can eigenständig build something up and feel the impact.
• You move in flachen Hierarchien, take on responsibility during your onboarding, and work directly with parts of management together.
• Your work supports the megatrend “Energie- und Mobilitätswende” and makes a konkreten Beitrag to the sustainable transformation of our energy infrastructure.
• Be active and use the offer from over 7,600 sports partners with the EGYM-Wellpass.
• Whether city bike or e-bike – with our Jobrad-Leasing, you'll stay flexible and environmentally friendly on the go.
• Take advantage of Benefits & Rabatten through Futurebens.

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