Customer Service Representative (m/w/d) France

You enjoy working structured, keep a clear overview even when dealing with complex inquiries, and take pleasure in professionally supporting customers?

Then join our team at EBSCO Information Services GmbH – an enterprise that has made knowledge accessible for over 80 years and shapes global information and research solutions with passion, reliability, and a clear focus on quality.

We offer you space to bring your strengths into play, actively shape processes, and further develop yourself professionally and personally. Because at our company, it's not just about what you can do, but who you are.

Tasks

Our customers come from the university and hospital environment. You will manage your own customer portfolio in France and serve as an important link between publishers and our customers.

In this context, you will be responsible for:

• You process and prioritize incoming orders, such as orders or complaints
• You coordinate with our customers and answer their inquiries reliably and solution-oriented
• You coordinate customer topics with publishers – both nationally and internationally
• You create offers based on customer inquiries
• You set up access and advise on electronic journals, books, and databases
• You support in other matters, such as around products or our services, and stand ready to provide guidance

Qualification

• Very good French language skills
• Completed vocational training, ideally commercial or media / library / specialist for media and information services (FaMI)
• First experience in customer service is desirable, preferably with French customers
• Safe handling of MS-Office programs as well as knowledge of CRM or database systems
• High customer orientation, self-reliance, and self-organization
• Good German and English language skills

Benefits

• A team that sticks together – we support each other in our daily work, share knowledge, and find common solutions
• An unlimited employment contract with development prospects – through structured onboarding, practical training, and the opportunity to learn about a relevant industry.
• Hybrid working – space for focus at home office and proximity at the office.
• Support for your future – pensionable benefits & contribution to public transportation
• A global team – international collaboration across borders.

EBSCO Information Services is a family-owned company with a global network. Every day, we support libraries, research institutions, hospitals, and companies in making knowledge accessible and usable.

Our goal: to make information as easily usable as possible – for people who change, research, heal, teach, and learn.

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