Customer Service Representative 100%

Welcome to Certas - the Swiss market leader in professional alarm management. As a subsidiary of Siemens Switzerland AG and the Securitas Group, we rely on modern technology, highest quality, and absolute reliability. Day by day, we take the decisive step forward, so that people can feel safe at home, during leisure time, and at work. In our certified alarm centers in Zurich, Lausanne, and Lugano, our employees ensure that our customers receive top-notch support and service. Our team is responsible for handling customer inquiries, resolving issues, and providing information on our products and services. We are looking for a motivated and customer-focused individual who can work independently and as part of a team to provide exceptional customer service. The ideal candidate should have excellent communication skills in German and English, be able to work in a fast-paced environment, and have experience in the security industry or a related field. In return, we offer a competitive salary, comprehensive training, and opportunities for professional development. If you are passionate about delivering outstanding customer experiences and want to join our dynamic team, please apply now! Key responsibilities: • Handling customer inquiries via phone, email, and chat; • Resolving customer issues in a timely and professional manner; • Providing information on products and services; • Working closely with internal teams to resolve complex issues; • Maintaining accurate records of customer interactions; • Participating in training sessions to stay up-to-date on new products and services. Requirements: • 100% German language skills (spoken and written); • Excellent communication skills in English; • Experience in the security industry or a related field; • Ability to work independently and as part of a team; • Strong problem-solving skills; • Ability to maintain confidentiality and handle sensitive information; • Willingness to learn and adapt to new technologies and processes. Benefits: • Competitive salary; • Comprehensive training program; • Opportunities for professional development; • Dynamic and supportive work environment; • Flexible working hours; • Access to cutting-edge technology and tools.